ServiceNow Developer

About the Role

Saronic Technologies, a leader in revolutionizing autonomy at sea, is seeking a platform ownership role focused on process efficiency, data integrity, and user adoption. This role involves owning the deployment of solutions and modules from end-to-end, including scoping, design, development, testing, and continuous improvement in production.

Responsibilities

• Serve as the primary developer and administrator for the ServiceNow platform across the enterprise environment.
• Develop and maintain Business Rules, Client Scripts, Script Includes, UI Policies, UI Actions, and ACLs.
• Build and manage Flow Designer flows, Subflows, and Actions to automate IT and business processes.
• Administer Update Sets and manage change promotion across Dev, Test, and Production environments.
• Design and deploy IntegrationHub spokes and spoke actions to automate workflows with enterprise identity, patch management, and monitoring platforms/tools.
• Build and maintain REST/SOAP integrations with internal systems and third-party tools.
• Configure and mature the Change Management module, including change models, approval workflows, CAB automation, and risk assessment policies.
• Mature and maintain the CMDB, including Discovery schedules, normalization rules, CI relationships, and data reconciliation.
• Manage Hardware Asset Management Pro configurations, including asset lifecycle stages, disposal workflows, and reporting.
• Administer and optimize Discovery, MID Server configurations, and Service Mapping for infrastructure visibility.
• Design, build, and maintain Service Catalog items and Record Producers to expand self-service capabilities.
• Continuously improve the end-user experience through portal customization and feedback-driven iteration.
• Enforce Access Control Lists (ACLs) and role-based access controls (RBAC) to protect sensitive data.
• Partner with IT leadership and process owners to gather requirements and deliver scalable platform solutions.
• Document technical designs, integration architecture, and operational runbooks.
• Provide Tier 3 support and serve as the escalation point for platform-related incidents.

Qualifications

• 3+ years of hands-on ServiceNow development and administration experience.
• Proficiency in JavaScript, Glide APIs, and server-side and client-side scripting within ServiceNow.
• Demonstrated experience with ITSM modules: Incident, Problem, Change, Request, and Service Catalog.
• Demonstrated experience deploying ITOM modules: Discovery, CMDB, MID Server, and Service Mapping.
• Experience configuring Hardware Asset Management or IT Asset Management modules.
• Practical experience building automations using Flow Designer or Workflow Editor.
• Familiarity with REST/SOAP integration concepts and ServiceNow integration patterns.
• Strong understanding of ITIL processes and how they map to ServiceNow functionality.
• Ability to work independently, manage competing priorities, and communicate clearly with technical and non-technical stakeholders.

Preferred Qualifications

• ServiceNow Certified System Administrator (CSA)
• ServiceNow Certified Application Developer (CAD)
• Experience with IntegrationHub, including custom spoke development.
• Hands-on experience with CMDB governance and CSDM maturity initiatives.
• Familiarity with IT security and compliance frameworks relevant to defense contracting, such as CMMC or NIST SP 800-171.
• Experience with ServiceNow Automated Test Framework (ATF).
• Exposure to Performance Analytics, reporting, and KPI dashboard development.
• Experience in a defense, federal, or highly regulated IT environment.

Benefits

• Medical Insurance: Comprehensive health insurance plans covering a range of services. Saronic pays 100% of the premium for employees and 80% for dependents.
• Dental and Vision Insurance: Coverage for routine dental check-ups, orthodontics, and vision care. Saronic pays 100% of the premium under the basic plan for employees and 80% for dependents.
• Time Off: Generous PTO and Holidays.
• Parental Leave: Paid maternity and paternity leave to support new parents.
• Retirement Plan: 401(k) plan with company match.
• Stock Options: Equity options to give employees a stake in the company’s success.
• Life and Disability Insurance: Basic life insurance and short- and long-term disability coverage.
• Pet Insurance: Discounted pet insurance options, including 24/7 Telehealth helpline.
• Additional Perks: Free lunch benefit and unlimited free drinks and snacks in the office.

This role requires access to export-controlled information or items that require “U.S. Person” status. Saronic Technologies is an equal opportunity employer committed to providing reasonable accommodations for qualified individuals with disabilities.