ServiceNow Developer

Everforth ECS is seeking multiple experienced, outcome-driven ServiceNow Developers to support U.S. Government Mission Partner Enclaves and enterprise IT modernization efforts. This role involves designing, developing, and enhancing ServiceNow solutions with a focus on workflow automation, platform customization, and business process improvement within an existing Azure tenant-based environment.

About the role

The ServiceNow Developer will guide governance discussions, gather and analyze business and technical requirements, and propose scalable technical solutions. Responsibilities include enhancing end-user support, ticketing, auditing, and business process automation. The role requires close collaboration with government stakeholders, program leadership, and engineering teams to design and customize ServiceNow workflows, forms, catalogs, and applications.

Responsibilities

• Integrate with, and support, a team of subject matter experts in a highly agile environment to implement best-in-class multi-Cloud solutions for large DoD program(s).
• Design and implement automated workflows.
• Develop custom ServiceNow applications, forms, catalogs, and approval processes.
• Create tools and scripts to automate deployment, troubleshooting, monitoring, and diagnostics.
• Collaborate with business stakeholders to identify opportunities for workflow automation and process improvement.
• Create dashboards, reports, and performance analytics that provide operational insight.
• Ensure the effective safeguarding and sharing of enterprise data.
• Troubleshoot and resolve issues with custom applications, workflows, integrations, and automation.
• Recommend new platform capabilities and automation opportunities to improve efficiency and customer experience.
• Other duties, as assigned.

Requirements

• U.S. Citizen.
• Ability to obtain a DoD Top Secret security clearance.
• Bachelor's degree in Computer Science, Information Systems Management, or similar STEM discipline.
• Certified DoD 8140 IAT Level II or higher (Security+ or CISSP preferred); active or obtained within 60 calendar days of hire.
• Ability to support either location:
  • Up to 3 business days per week onsite at Everforth ECS Corporate offices located in Fairfax, VA.
  • Onsite at JIATF-S - Naval Air Station Key West (Truman Annex) Key West, FL.
• Ability to travel (potentially up to 20%) to CONUS/OCONUS locations multiple times over the lifespan of the program.
• 5+ years of progressive, hands-on experience supporting ServiceNow and/or similar SaaS tools.
• Strong experience configuring and customizing ServiceNow workflows using: Flow Designer, Business Rules, Client Scripts, UI Policies, UI Actions, Service Catalog, Notifications, ACLs, etc.
• Experience administering ITSM modules including Incident, Change, Problem, Request, and Knowledge Management.
• Strong JavaScript experience; TypeScript experience is a plus.
• Experience developing REST API integrations between ServiceNow and enterprise applications.
• Strong problem-solving and decision-making capabilities, with a proven ability to weigh the relative costs and benefits of potential actions.
• Highly developed interpersonal and oral/written communication skills, with the ability to effectively interact with a diverse set of stakeholders.

Skills

• ServiceNow Certified System Administrator (CSA).
• ServiceNow Certified Application Developer (CAD).
• ServiceNow Certified Implementation Specialist (CIS).
• Azure AZ-103|104 certification.
• Proficiency supporting Windows and Linux Server/Desktop endpoints.
• Experience with Cloud networking and troubleshooting Cloud networking environments.
• Experience in one or more automation languages (ARM/Bicep Templates, BASH, Python).
• Familiarity with Identity and Authentication processes (SSO/Federation, AD/Azure AD, etc.).

Pay

Salary Range: $120,000–150,000

About the company

Everforth ECS is the federal segment of Everforth, a $4B global organization with over 10,000 employees. Our nearly 3,500 professionals deliver advanced technology solutions in data and AI, cybersecurity, and enterprise transformation, serving defense, intelligence, and federal civilian agencies. We are defined by a commitment to excellence in delivery, a culture of innovation, and an environment where talent can thrive and grow.