ServiceNow Developer

CACI is seeking a ServiceNow Developer to join our Development Team on the Luke Program. You will support our client with design, creation, deployment, and maintenance of the ServiceNow core ITSM platform and scoped applications supporting the Intelligence Community.

Responsibilities

• Develop, maintain, and enhance applications on the ServiceNow platform including, but not limited to, ITSM, SPM/PPM, CMDB, ITOM/ITAM, CSM, ATF, VTBs, Agile, Service Portal, HR Service Delivery, Change Management, and Custom Development.
• Implement ITIL principles and translate into ServiceNow workflows, including incident, problem, change, and service request management.
• Manage and maintain data structures within ServiceNow, including tables, relationships, and data modeling, while designing and delivering comprehensive reports and dashboards that provide actionable business insights.
• Develop and unit test, hold code reviews, and help to build the pipeline for continuous integration/continuous delivery.
• Customize ServiceNow applications and facilitate roll out of new applications and modules; configure application UI, workflow, and API.
• Create and maintain configuration management on the ServiceNow platform in all environments.
• Collaborate effectively with other ServiceNow administrators to develop solutions and handle general updates and configuration changes/requests.
• Confer with Mission Partners to define their information technology goals and advise in the re-engineering of business processes to meet those goals.
• Provide expertise in standards and validations (e.g., ISO 9000).
• Provide group facilitation, interviewing, training, and additional forms of knowledge transfer.
• Coordinate between multiple project teams to ensure enterprise-wide integration of re-engineering efforts.
• Develop process documentation, testing, workflows, and work plans.
• Lead and/or participate in requirements presentations to leadership.
• Coordinate with multiple departments within and outside of the customer’s organization to accomplish project tasks.

Requirements

• Must be a U.S. Citizen with an active Top Secret (TS)/SCI Clearance with Polygraph.
• Bachelor’s degree preferably in an IT related field and a minimum of 6 years of related experience; or a Master’s with 4 years of experience; or an Associates with 8 years of experience.
• Extensive backend development experience with JavaScript’s programming language and how it applies to ServiceNow, along with ServiceNow Glide.
• ServiceNow developer certification, preferably Certified System Administrator (CSA).
• Firm understanding of ServiceNow, best practices across both commercial and federal sectors as it relates to workflow and process management.
• Excellent interpersonal skills with proven ability to team with industry partners.
• Ability to estimate work effort requirements efficiently and appropriately.
• Ability to communicate effectively in a fast-paced environment.
• Experience in scrum and agile frameworks for development to include task management, participating in stand-ups and sprint reviews, gathering requirements, and creating documentation.

Skills

• Configuration Management experience and certifications (desired).
• Graphics design or UX/UI design experience (desired).
• Experience in HTML/CSS and Jelly scripting (desired).
• Previous work within the Intelligence Community (desired).

Benefits

• Flexible time off benefit and access to robust learning resources.
• Comprehensive benefits including healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits.

Pay

The proposed salary range for this position is $103,800 - $218,100. There are a host of factors that can influence final salary including, but not limited to, geographic location, Federal Government contract labor categories and contract wage rates, relevant prior work experience, specific skills and competencies, education, and certifications.

About the role

A culture of integrity. At CACI, we place character and innovation at the center of everything we do. As a valued team member, you’ll be part of a high-performing group dedicated to our customer’s missions and driven by a higher purpose – to ensure the safety of our nation.

An environment of trust. CACI values the unique contributions that every employee brings to our company and our customers - every day. You’ll have the autonomy to balance quality work and your personal life.

A focus on continuous growth. Together, we will advance our nation's most critical missions, build on our lengthy track record of business success, and find opportunities to break new ground — in your career and in our legacy.