ServiceNow Developer
About the role
The ServiceNow developer contributes to AHF’s mission by delivering quality custom ServiceNow applications, workflows, and modules tailored to AHF’s needs, while staying within the predefined budget and timeframe. The end application or service will ultimately enhance the productivity and efficiency of patient care.
The ServiceNow developer works mainly between IT and business units at AHF, ensuring delivered solutions meet both technical and business expectations. The developer follows Waterfall and/or Agile methodologies to design, develop, test, and maintain ServiceNow applications.
The ServiceNow developer ensures the platform addresses specific challenges effectively and enhances user satisfaction by delivering intuitive and efficient solutions. The role improves system interoperability, automates cross-platform processes, and reduces manual intervention and potential errors in data flow.
The ServiceNow developer ensures business area requests for application development services are understood, prioritized, and addressed to improve reliability, productivity, and quality of AHF IT services. Additionally, the developer ensures production ServiceNow systems are performing well and operating without defects to facilitate improvement in customer service and satisfaction.
Responsibilities
- Deliver custom ServiceNow applications, workflows, and modules tailored to AHF’s needs within budget and timeframe.
- Bridge IT and business units to ensure solutions meet technical and business expectations.
- Design, develop, test, and maintain ServiceNow applications using Waterfall and/or Agile methodologies.
- Address specific platform challenges and enhance user satisfaction with intuitive, efficient solutions.
- Improve system interoperability and automate cross-platform processes to reduce manual intervention and errors.
- Understand, prioritize, and address business area requests for application development services.
- Ensure production ServiceNow systems perform well and operate without defects to improve customer service and satisfaction.