ServiceNow Developer - $198K

About the role

We are seeking an experienced ServiceNow Software Developer to support a government Sponsor’s enterprise IT and human capital management initiatives. The ideal candidate will design, develop, enhance, and maintain ServiceNow applications that improve business processes, streamline IT support, modernize web-based systems, and support organizational goals.

Responsibilities

• Design, develop, test, maintain, and document ServiceNow applications and integrations using Agile methodologies.
• Implement application enhancements, security requirements, and industry best practices, including accessibility standards.
• Analyze and document application architectures, databases, APIs, and system interfaces.
• Develop and maintain code supporting databases and cloud-based services.
• Conduct unit, functional, and user acceptance testing.
• Support Tier 1, Tier 2, and Tier 3 service management processes.
• Create and maintain technical documentation, including SOPs, workflows, knowledge base articles, architectural diagrams, security plans, and deployment checklists.
• Collaborate with stakeholders to improve user experience, reduce operational costs, and increase software quality and delivery speed.
• Follow established documentation, version control, and security compliance procedures.

Requirements

• Demonstrated experience developing ServiceNow applications.
• Experience with Agile software development and Jira.
• Knowledge of accessibility standards and industry best practices.
• Experience analyzing and documenting web applications, databases, web services, and APIs.
• Experience generating reports from web-based databases.
• Hands-on experience with version control tools such as GitHub or Subversion.
• Experience managing Tier 1, Tier 2, and Tier 3 support using service management systems.
• Experience developing IT support documentation and technical procedures.
• Experience supporting compliance or performance management applications.
• Active TS/SCI clearance with Polygraph.

Qualifications

• Experience supporting government Sponsors and partner IT organizations.
• Familiarity with learning, language development, compliance, or performance management applications.
• Experience with cloud technologies, networking, and platform hosting.
• Proficiency in HTML5, CSS, XML, and JavaScript.
• Knowledge of WCAG 2.0 AA accessibility and copyright compliance.
• Experience with Tableau.

Benefits

• Competitive benefits package (medical, dental, vision, life insurance)
• Immediate 401k vesting
• Generous PTO and flexible schedules
• $500.00 annual technology allowance