ServiceNow Business Process Analyst - MUST BE LOCAL TO WASHINGTON DC

About the role

DirectViz Solutions (DVS) is a rapidly growing government contractor providing strategic IT services that meet mission needs for government customers. We deliver innovative information technology solutions through the expertise of our dedicated employees and are an employee-centric employer offering competitive compensation, comprehensive medical plans, 401k match, PTO accrual, professional development reimbursement, corporate-funded technology certifications, and employee recognition programs. This role requires local residency in Washington, DC and the ability to obtain a public trust clearance.

Responsibilities

• Analyze stakeholders’ business processes to identify opportunities for automation and optimization using ServiceNow modules such as Service Catalog and Workflow.
• Develop artifacts such as workflows using Visio and other tools to document current and future state requirements.
• Work closely with the Development team by creating development stories using agile best practices.
• Schedule and lead stakeholder requirements sessions to gather all requirements.
• Collaborate with Program and Project Managers to ensure projects meet goals and objectives.
• Serve as the business lead for multiple projects across various project management phases.
• Lead User Acceptance Testing (UAT) with developers and stakeholders.
• Conduct ServiceNow demos for stakeholders and internal team members.
• Complete and submit weekly reports for all projects; attend daily and weekly calls and report risks or issues to the Project Manager immediately or during daily stand-up meetings.
• Document all updates, risks, issues, and artifacts using the ServiceNow PRJ project record and ensure all project milestones for each phase are completed.

Qualifications

• Three years of experience as a ServiceNow Business Analyst.
• Bachelor’s degree.
• Strong analytical skills and knowledge of ServiceNow process automation.
• Experience creating development stories.
• Experience working in an Agile development environment, including participation in scrum ceremonies and understanding their purpose.
• Experience using the ServiceNow Strategic Portfolio Management module for Project Management, Agile, and Test 2.0.
• ServiceNow Training, ServiceNow Administrator, or Business Process Consultant Certification.

Physical and Mental Qualifications

• Maintain awareness during scheduled working hours.
• Ability to sit or stand for prolonged periods and work on a computer using a mouse and keyboard.
• Capable of lifting up to 15 pounds.
• Excellent verbal and written communication in English.
• Execute tasks independently and collaborate effectively as a team member.
• Learn and retain routine tasks; strong organizational, grammar, business correspondence, and self-management skills.
• Ability to perform the essential functions of the position satisfactorily, with reasonable accommodation provided for employees with disabilities.