ServiceNow Business Analyst Senior

About the Role

Pinnacle Method Consulting helps job seekers reach their career peak by accessing top-tier opportunities. We systematically source and verify roles from premier employers. The ServiceNow Business Analyst (BA) will serve as a liaison between business stakeholders, the contracted Epic Team, and the contracted O&M team.

Responsibilities

• Gather, analyze, document, and validate business and functional requirements for GetHelp ESM epics.
• Perform Quality Assurance and internal testing.
• Facilitate communications and training associated with GetHelp ESM epics.
• Elicit, analyze, and document business and functional requirements for ServiceNow.
• Facilitate discovery workshops, stakeholder interviews, and product backlog grooming.
• Conduct requirements gathering sessions to create user stories.
• Create functional specifications, wireframes, process maps, and support User Acceptance Testing (UAT).
• Translate business requirements into ServiceNow configuration and development needs.
• Work in Waterfall and/or Agile/Scrum environments to support project delivery.
• Develop training materials and provide training.

Qualifications

• Experience as a business analyst for any system AND current ServiceNow Certified System Administrator (CSA) certification; OR
• Experience as a ServiceNow Business Analyst.
• Demonstrated, specific experience working in the ServiceNow platform, in at least one of the following modules: ITAM, HRSD, ITSM, WSD, or GRC.
• ServiceNow Strategic Portfolio Management experience.
• Strong communication skills with both technical and non-technical audiences.