Senior Business Analyst

What You Will Do

• Requirements and Specification Ownership
• User Story Authoring and Development Lifecycle Support
• Process Analysis and Documentation
• Cross-Product Alignment
• Stakeholder Partnership and Communication
• Engineering and QA Partnership
• Data, Reporting, and Analysis

Who You Are (Basic Qualifications)

• 7+ years of business analysis experience, including 3+ years as a senior or lead BA working on complex SaaS or platform products.
• Experience authoring Jira user stories and requirements artifacts (BRDs, functional specs, acceptance criteria) for engineering consumption.
• Experience leading backlog refinement sessions and partnering with engineering teams throughout the development lifecycle to answer requirements questions and unblock implementation.
• Strong process mapping and documentation skills, with fluency in tools such as Confluence, Lucidchart, Miro, or equivalents.
• Experience working with external development vendors and translating requirements clearly across organizational boundaries.
• Hands-on data analysis ability, including comfort with SQL or similar tools for self-service data exploration.
• Experience in B2B or SaaS environments with contractual SLAs and enterprise customers.
• Demonstrable written/visual communication skills: executive summaries, process diagrams and stakeholder presentations.

What Will Put You Ahead

• Fluency in Spanish (used regularly in standup meetings and development partner coordination).
• Experience in the telecom, messaging, or wireless industry (short codes, A2P/P2P messaging, RCS/RBM, carrier integrations).
• Familiarity with KYC/KYB workflows, identity verification platforms, or business entity data (FEIN, DBAs, multi-brand corporate structures).
• Experience with billing and subscription platforms (Stripe, Chargebee, or comparable).
• Experience working with regulated industry partners or trade associations (CTIA or similar).
• Familiarity with data visualization and BI tools (QuickSight, Tableau, Power BI, or comparable).
• CBAP, PMI-PBA, or comparable business analysis certification.

Pay

This role is eligible for variable pay, issued as a monetary bonus or in another form. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location.

Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region.