ServiceNow Business Analyst

Responsibilities

• Developing business processes, gathering requirements and developing stories
• Provide process flow and other required system documentation
• Build a trusting relationship with major project stakeholders and lead them to adoption of the best solution
• Assist in quality management reviews and ensure that all business and design requirements are met
• May also assist and sometimes lead test plan development and execution
• Supports Organizational Change Management (OCM) efforts by providing information on the “to be” solution
• Develop and implement test plans for users through SDLC

Requirements

• Experience with ServiceNow (ITSM)
• Experience developing standard documentation, including requirement and design specifications, use cases, test plans and scripts and other supporting system documentation
• Experience working with stakeholders and development team(s) to deliver solutions

Qualifications

• Training in ServiceNow Fundamentals
• ServiceNow Certified System Administrator (CSA)
• Training or experience in Agile Fundamentals

Pay

Base pay range for this position in the specified locations is $111,300 - $160,100 USD.