ServiceNow Automation Specialist

Key Responsibilities

• Automation Solution Development: Work closely with stakeholders to identify target use cases for automation.
• Define and document business and functional requirements for software development related to automation.
• Troubleshoot and develop automated solutions for multiple ServiceNow applications, including both production and sub-production environments.
• Leverage your in-depth knowledge of the ServiceNow platform to create end-to-end automations.
• Design and build solutions that reduce friction, energy, and cost in security service delivery.
• Utilize automation tools such as Ansible to optimize development cycle.
• Analyze existing processes and identify areas for automation.
• Develop tools, utilities, and automation scripts to assist in functional testing and create test data with a focus on reusability.
• Train and support other team members on critical automation systems and related processes.
• Collaborate with IT professionals to ensure seamless integration of automated processes.
• Share knowledge with peers in GTO in order to evangelize transformation in the organization.
• Support developed solutions as well as some legacy automation processes.

Basic Qualifications

• Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field.
• 1 + years of relevant experience.
• Understanding of technical architecture and integration using APIs.
• Strong analytical skills and problem-solving abilities.
• Excellent communication and teamwork skills.

Preferred Qualifications

• Experience with ServiceNow ATF (Automated Test Framework) and other test automation tools (e.g., Selenium, LoadRunner).
• Certification in ServiceNow (e.g., ServiceNow Certified Implementation Specialist or ServiceNow Platform Administrator).