ServiceNow Automation Engineer

Location: Onsite in Raleigh, NC; Charlotte, NC; Winston-Salem, NC; Richmond, VA; Atlanta, GA

About the role

This organization is transitioning to a service-centric, machine-readable operating model to enable end-to-end system understanding, management, and automation. The Automation Engineer is responsible for designing and implementing automated workflows that operationalize service-aware processes. This role converts operational procedures, governance requirements, and service intelligence into structured, executable workflows that drive consistent outcomes.

Responsibilities

• Design, build, and maintain workflows using Flow Designer and related automation capabilities.
• Develop reusable flows, subflows, and actions for enterprise-scale use cases.
• Translate business and operational processes into automated workflows.
• Embed governance rules and approval models into workflow logic to prevent non-compliant or unauthorized actions.
• Build workflows supporting the change lifecycle, including validation, approvals, and execution gating.
• Enable incident routing, triage, and enrichment workflows.
• Design workflows with error handling, retry, and fallback logic to ensure automation is resilient.
• Monitor workflow performance and improve processes to reduce cycle time and eliminate inefficiencies.

Requirements

• Extensive experience designing and implementing workflows in ServiceNow Flow Designer or similar platforms.
• Strong understanding of workflow orchestration and process automation principles.
• Experience translating business requirements into automated solutions.
• Proven ability to build scalable and reliable automation in large enterprise environments.
• Experience participating in and delivering outcomes for large, enterprise-level initiatives.

Qualifications

• A Bachelor's Degree is preferred.
• Experience supporting service-centric or Service-Aware operating models.
• Familiarity with governance automation and policy-as-code concepts.
• Experience with ITSM processes such as change and incident management.
• Background in banking or other regulated enterprise environments.
• Experience with ServiceNow core products including CMDB, CSDM, Discovery, ITSM, ITOM, and Service Mapping.

Benefits

• Medical, dental, vision, life, and disability insurance plans.
• Employee Stock Purchase Program (ESPP).
• 401K program with company match after 12 months of tenure.
• Health Savings Account (HSA) on the HDHP plan.
• SupportLinc Employee Assistance Program (EAP) with up to 8 free counseling sessions.
• Corporate discount savings program and other discounts.
• On-demand training program and access to certification prep, technical and leadership courses/books/seminars after 6+ months of tenure.
• Certification discounts and association perks (e.g., CompTIA, IIBA).
• Dedicated customer service team for benefits and resources, plus a certified Career Coach.