ServiceNow Associate Delivery Director

About the role

Lead and ensure the successful delivery of ServiceNow implementation and support engagements. As a ServiceNow Subject Matter Expert with deep experience in the core ServiceNow Platform areas such as ITSM, IRM/eGRC, HRSD etc., drive business development in the sector.

Responsibilities

• Supporting the execution of the segment strategy
• Evangelizing ServiceNow platform solutions internally across Defense & Security segments to promote awareness of use cases and client opportunities
• Leading sales calls and proposal development
• Client presentations
• Coordinating recruiting efforts to build a team and support growth in sales and high quality, repeatable engagements
• Ensuring the overall delivery execution quality of ServiceNow platform engagements in the segment providing oversight and governance
• Mentoring more junior team members in ServiceNow platform best practices and business analysis, project management
• Building and developing relationships with ServiceNow Account leads in the D&S segment and supporting managing joint sales pursuits
• Developing thought leadership content and marketing material
• Maintaining awareness of industry best practices and business levers for offerings keeping pace with ServiceNow product evolution within the sector

Requirements

• Minimum of SEVEN (7) years of professional experience
• Minimum of FIVE (5) years of experience with ServiceNow Applications is required, including leading large Client implementation and support engagements
• US Citizenship is contractually required for this role
• Ability to obtain and maintain a Federal or DoD "SECRET" security clearance; candidates must obtain an approved adjudication of clearance prior to onboarding with Guidehouse
• Deep technical understanding of ServiceNow Platform - Expertise with multiple solution areas
• Active ServiceNow certifications or ability to achieve relevant certifications upon hire
• Expert business development skills as well as managing relationships with both clients and internal stakeholders
• Business operations and/or strategic planning experience
• Demonstrable skills of managing multiple clients
• Exceptional communication and presentation skills
• Bachelor’s degree required
• Experience with Project Management and Agile Scrum or SAFe delivery standards

Qualifications

• Active Secret Clearance
• Project Management Professional (PMP) Certified
• Agile Scrum or SAFe Agile certified
• Prior experience building a ServiceNow practice area or delivery team preferred
• Customer-oriented and great at building client relationships
• Preferred candidate local to the Washington DC area or willing to relocate

Benefits

The annual salary range for this position is $149,000.00-$248,000.00. Compensation decisions depend on a wide range of factors, including but not limited to skill sets, experience and training, security clearances, licensure and certifications, and other business and organizational needs.

Schedule

Up to 75% travel required

Pay

$149,000.00 - $248,000.00 annually

Skills

• ServiceNow platform expertise
• Project management and Agile Scrum or SAFe delivery standards
• Business development skills
• Customer relationship management
• Strategic planning

Benefits

• Medical, Rx, Dental & Vision Insurance
• Personal and Family Sick Time & Company Paid Holidays
• 401(k) Retirement Plan
• Basic Life & Supplemental Life
• Health Savings Account, Dental/Vision & Dependent Care Flexible Spending Accounts
• Short-Term & Long-Term Disability
• Tuition Reimbursement, Personal Development & Learning Opportunities
• Employee Referral Program
• Corporate Sponsored Events & Community Outreach
• Emergency Back-Up Childcare Program
• Mobility Stipend

About Guidehouse

Guidehouse is an Equal Opportunity Employer–Protected Veterans, Individuals with Disabilities or any other basis protected by law, ordinance, or regulation. Guidehouse will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law or ordinance including the Fair Chance Ordinance of Los Angeles and San Francisco. If you have visited our website for information about employment opportunities, or to apply for a position, and you require an accommodation, please contact Guidehouse Recruiting at 1-571-633-1711 or via email at RecruitingAccommodation@guidehouse.com. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodation. All communication regarding recruitment for a Guidehouse position will be sent from Guidehouse email domains including @guidehouse.com or guidehouse@myworkday.com. Correspondence received by an applicant from any other domain should be considered unauthorized and will not be honored by Guidehouse. Note that Guidehouse will never charge a fee or require a money transfer at any stage of the recruitment process and does not collect fees from educational institutions for participation in a recruitment event. Never provide your banking information to a third party purporting to need that information to proceed in the hiring process. If any person or organization demands money related to a job opportunity with Guidehouse, please report the matter to Guidehouse’s Ethics Hotline. If you want to check the validity of correspondence you have received, please contact recruiting@guidehouse.com. Guidehouse is not responsible for losses incurred (monetary or otherwise) from an applicant’s dealings with unauthorized third parties. Guidehouse does not accept unsolicited resumes through or from search firms or staffing agencies. All unsolicited resumes will be considered the property of Guidehouse and Guidehouse will not be obligated to pay a placement fee.