ServiceNow Architect

Job Description Desired Competencies (Technical/Behavioral Competency) Must-Have Technical Competency Experience as a Senior Technical Lead / Architect. Experience of ITSM, CMDB, Integrations, VA within ServiceNowBasic Knowledge in Cloud Fundamentals, Windows/Unix admin skillsIntermediate knowledge and ability of understanding Infrastructure environment setup (Server/Network/Storage/etc.)Good understanding in Monitoring toolExperienced in ITIL Process Definition, Integration Solutions, Architecture level configurationsKnowledge and experience with base platform & reportsGood experience in Scripting & RegEX (JavaScript, Unix Shell scripting and Windows scripting and PowerShell)Experience in integration using REST API / SOAP / any other technologyKnowledge of unit testing, system integration testing, performance testing, user acceptance testing, or any client-specific testingWorked with and understands the value in creating repeatable processes to design development, test, staging and production environments that are reliable with high availabilityMust be ServiceNow Certified Systems Administrator Should possess knowledge in Agile/Scrum methodologyBasic knowledge with ITIL/industry standardsKnowledge of software development lifecycle (SDLC) Behavioral competency Effective communication skills with both non-technical and technical audiences (verbal and written)Excellent Interpersonal skills to work with the project team members collaboratevilyParticipate and provide feedback during planning meetings (i.e., pre-iteration, and retrospectives) Good-to-Have ITIL V3/V4 foundation certificationPreferred to have Discovery, Event management, Service mapping certification Responsibility of / Expectations from the Role Understand the given application requirements (or User Stories) Understand and follow the Best Practices and Standards/Guidelines for developmentParticipate in the Daily stand-up meetings and understand the changes proposed on the requirements / user storiesMust be self-directed and detail oriented in completing assigned tasks in an effective manner, meeting designated standards and criteriaResponsible for the code quality of assigned tasksPerform Unit Testing and do documentation as required Provide support to the users during the User Acceptance TestingProvide any required training to the users on the user storiesKnowledge and ability to configure, manage and maintain MID serversProficient in configure & maintain credentials and working with command line consoleAbility and knowledge in Discovery Schedules & troubleshoot with device ownersKnowledge to implement Cloud & Tag based discoveryAbility to communicate & gather requirements from application teams to build Service MapCustomize/Develop IRE rules, Script Includes, Business Rule, Schedule Jobs, Patterns, Probes & SensorsMaintains event management integrations and applicationProficient in configure/modify Event Rule, Field Mapping, Alert Management rule & flows (Flow Designer)Ability to configure de-duplication & correlation ru leConfigure and customize Report & DashboardCo-ordinate with Infrastructure/Application team for requirement and trouble shooting Salary Range-$100,000-$150,000 a year TCS Employee Benefits Summary Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.a Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.