ServiceNow Architect

Recruiting for this role ends on 12/1/2026.

About the role

As a ServiceNow Manager, you'll guide both functional and technical teams through solution implementation and go-live, sharing best practices and helping shape project design. You'll be involved in steering ServiceNow implementations, ensuring solution designs for strategic technologies stay on track throughout development. You'll build strong partnerships with development teams to help ensure quality across every aspect of solution delivery.

In your day-to-day work, you'll play a hands-on role in designing solutions, reviewing business processes, and supporting ongoing improvements. You'll collaborate with process teams to provide design feedback that keeps solutions consistent, stable, and easy to support. You'll stay connected to the organization's plans, use the latest vendor tools, and ensure everything aligns with the product roadmap.

Responsibilities

• Lead functional and technical teams through ServiceNow solution implementation and go-live
• Share best practices and shape project design for strategic technologies
• Collaborate with development teams to ensure quality in solution delivery
• Design solutions, review business processes, and support continuous improvement
• Provide design feedback to maintain consistency, stability, and ease of support
• Align solutions with organizational plans and product roadmaps
• Mentor and provide clear guidance to team members

Requirements

• 8+ years of technology implementation experience
• 6+ years of ServiceNow implementation experience
• 4+ years of team lead experience
• Proposal/RFP/Sales experience
• Experience with ServiceNow applications and modules
• Certified ServiceNow System Administrator
• Ability to travel up to 50%
• Bachelor's Degree or equivalent experience

Preferred Qualifications

• ServiceNow certification in one or more areas (e.g., CSM, Creator Workflow, ITOM, HRSD, IRM/GRC, Source2Pay)
• Experience with XML and SQL
• Advanced degree in a specialized area
• Experience with GBS on NOW, NOW Assist, or Creator Workflow

Skills

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication
• Meticulous attention to detail and quality of work
• Strong interpersonal and relationship-building skills
• Project leadership and task prioritization in fast-paced environments
• Professional demeanor and ability to meet deadlines

About the Team

Our team helps organizations create strategies and implement systems to enhance value and boost performance. With global experience in complex IT challenges—from system upgrades to full transformations—we collaborate with technology leaders to build IT models suited for new technologies and evolving service expectations.

We understand how technology impacts every part of business and help clients shift from basic tech delivery to becoming strategic partners and change agents. Our Agile, DevOps, and Lean experts guide clients in developing next-generation technology teams.

Pay

The wage range for this role is $144,600 to $278,000, taking into account factors such as skill sets, experience, training, licensure, certifications, and business needs. The range has not been adjusted for geographic differentials.