ServiceNow Architect

About the role

BDO Digital is seeking a ServiceNow Architect to lead the design, implementation, and maintenance of ServiceNow solutions that align with client business objectives. This role requires a deep understanding of ServiceNow architecture, modules, and best practices to drive digital transformation and enhance IT service management capabilities.

Responsibilities

• Leads the design and architecture of ServiceNow solutions, ensuring they meet business requirements and are scalable, secure, and efficient
• Oversees and leads a team of onshore and offshore developers for the implementation of ServiceNow modules, including ITSM, ITOM, PM, CSM, HRSD, and others, ensuring seamless integration with existing systems
• Customizes and configures ServiceNow applications to meet specific business needs, including workflows, forms, and user interfaces
• Provides technical leadership and guidance to development teams, ensuring adherence to best practices and standards
• Collaborates with client business stakeholders, IT teams, and vendors to gather requirements and translate them into technical solutions
• Maintains comprehensive documentation of architecture, design, and implementation processes
• Maintains and optimizes the performance of ServiceNow applications, identifying and resolving issues to ensure high availability and reliability
• Provides training and support to end-users and IT staff to maximize the value of ServiceNow solutions
• Escalates any issues to senior management, as needed
• Prepares formal and informal presentations for various internal and external meetings
• Supervises the day-to-day workload of managed services team members
• Evaluates the performance of team members and assists in the development of goals and objectives to enhance professional development
• Delivers periodic performance feedback and completes performance evaluations for teams in accordance with Firm guidance
• Absorbs and acts upon feedback from clients and team members
• Acts as mentor to team members, as appropriate

Qualifications, Knowledge, Skills, And Abilities

• Education: High School Diploma or GED, required; Bachelor’s degree in Computer Science or Information Technology, preferred; Masters degree in Computer Science or Information technology, preferred
• Experience: Six (6) or more years of experience in ServiceNow architecture and implementation, required; Experience with ticketing systems and remote management tools, required; Strong understanding of ITIL processes, preferred; Four (4) or more years working in conjunction with off-shore teams to deliver solutions, preferred; Experience in large complex ERP deployment, preferred; Experience working in a consulting environment, preferred
• Licenses/Certifications: ServiceNow Certified System Administrator and Certified Implementation Specialist, preferred; ITIL V3/V4, preferred
• Software Experience: Four (4) or more years of experience in JavaScript, HTML, CSS, and ServiceNow scripting, preferred
• Other Knowledge, Skills, & Abilities: Excellent communication skills, professionalism, positive attitude, and desire to learn; Excellent analysis and problem-solving skills; Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details; Capable of working well under pressure while dealing with unexpected problems in a professional manner; Ability to work well in a cross-functional team environment; Must have excellent organizational and multi-tasking skills

Benefits

The salary range for this position is $120,000 - $180,000, with specific ranges applicable to different locations within the United States. BDO is committed to providing a competitive total rewards package that includes more than just traditional benefits, such as a qualified retirement plan (ESOP) that allows employees to share in the firm’s growth in value. BDO is an Equal Opportunity Employer, including disability/vets.