ServiceNow Architect

Overview

Acuity, Inc. has an opening for a ServiceNow Platform Architect to support a highly visible federal client’s enterprise ServiceNow platform modernization initiative. The role leads platform assessment, architectural remediation, and enterprise transformation of the agency’s ServiceNow environment.

Responsibilities

• Lead architectural assessment of the existing ServiceNow platform, including capabilities, customization patterns, workflows, data models, and integration dependencies.
• Analyze customization-driven technical debt across custom tables, scripts, workflows, and platform applications impacting upgrade readiness, scalability, and maintainability.
• Evaluate alignment with ServiceNow architectural best practices, including configuration-first delivery models, CSDM adoption, and standardized ITSM processes.
• Define the target ServiceNow platform architecture including service taxonomy, service catalog structure, CMDB design, and platform governance standards.
• Design and guide implementation of CSDM-aligned CMDB architecture supporting service ownership, impact analysis, service mapping, and operational visibility.
• Lead architecture across core platform capabilities including ITSM, Employee Center, enterprise service catalog, integrations, and platform applications.
• Define integration architecture and oversee data integrations between ServiceNow and external enterprise systems.
• Guide configuration standards, development patterns, and governance controls that reduce customization and maintain long-term upgrade compatibility.
• Collaborate with functional leads, developers, and government stakeholders to translate operational requirements into scalable platform capabilities.
• Support development of modernization roadmaps, migration sequencing strategies, and architectural decision frameworks.
• Provide architectural oversight during implementation including design reviews, technical governance, and quality assurance.
• Maintain architecture documentation including platform architecture diagrams, integration architecture, data models, and technical standards.

Qualifications

• Demonstrated experience serving as a ServiceNow Platform Architect or Lead Architect supporting enterprise implementations or platform modernization.
• Deep expertise across core ServiceNow capabilities including ITSM, service catalog, CMDB, and platform governance.
• Strong experience designing CMDB architectures aligned to the Common Service Data Model (CSDM).
• Experience assessing and remediating heavily customized ServiceNow environments.
• Experience defining configuration-first delivery models and reducing customization-driven technical debt.
• Experience designing enterprise integrations between ServiceNow and external systems.
• Experience leading platform architecture within Agile or iterative delivery environments.
• Strong understanding of ServiceNow platform architecture including data models, workflows, integrations, and extensibility patterns.
• Ability to guide enterprise stakeholders through platform modernization and architectural decision-making.
• ServiceNow Certified System Administrator.
• ServiceNow Certified Application Developer.
• ServiceNow Certified Implementation Specialist (preferred).

About Acuity

At Acuity, your work matters—and so does your experience. We’re a management and technology consulting firm supporting critical federal missions, where you’ll have the opportunity to solve meaningful challenges, work alongside high-performing teams, and make a real impact from day one.