ServiceNow Application Administrator

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Pay

Expected pay for this position is $29.36 - $34.55/hour. Actual pay will be determined by experience, skills, and internal equity.

About the Role

Pointcore serves the healthcare industry through proven excellence in key services that enable patient care, including technology services (application, IT, network, and cybersecurity), healthcare technology management (HTM or biomedical equipment services), supply chain, business, and construction. As an extension of OSF HealthCare, one of the nation’s leading healthcare organizations, Pointcore leverages decades of experience serving hospitals and clinics of all sizes to extend resources, share costs, and utilize common infrastructure with external clients, all to the benefit of patients.

This position is for a ServiceNow administrator, and the strongest candidates will have experience as a ServiceNow administrator and/or developer.

The Application Administrator I supports the basic integration of OSF HealthCare System applications through development, implementation, monitoring, troubleshooting, maintenance, and decommissioning functions. This role requires a basic understanding of mission-critical processes to provide technical expertise for the effective use of approved applications. The role is service-oriented, ensuring consistent availability of approved applications to mission partners within a team environment. Occasional travel may be required.

Qualifications

• Associate's Degree OR High School Diploma and 2 years’ experience in information technology or healthcare.
• Business knowledge in Microsoft, Platform Virtualization, CompTIA, Citrix, or Epic Client systems or similar platforms used in Healthcare Technology Information systems delivery.

Licensure/Certifications

• 1 certification in area of discipline within 18 months of hire (minimum of 1) is required, such as:
  • Microsoft (MCSE, MCSA, or similar)
  • Platform Virtualization (e.g., VCA, VCP, VCAP, or VCDX)
  • CompTIA (A+, Network+, or Cloud Essentials, or similar)
  • EPIC Client System Administrator
  • Citrix Certified Administrator
  • Certification within area of discipline as approved by Application Manager/Director
• Certification could be obtained through internally provided training. Certifications must be maintained.

Preferred Qualifications

• Bachelor’s Degree in Computer Science or other closely related field to understand information technology principles.
• 3 years of Healthcare Information Technology experience.
• Experience working in an Enterprise environment.
• Experience with application implementation and support.

Skills

• Basic HL7 interface, x-12 EDI, or other data exchange knowledge as appropriate.
• Basic knowledge of network, server, database, and messaging technologies as they apply to application support.