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Jobs · Information Technology · North Carolina

ServiceNow Application Administrator 1

HDR · Charlotte, NC · 1 wk ago
On-siteInformation Technology$60k–$85k/yrFull-time

About the role

In the role of ServiceNow Application Administrator, we'll count on you to:

  • Perform administration of production application systems under the direction of more senior staff including ServiceNow platform modules (ITSM, SAMPro, SPM, CMDB, etc.).
  • Conduct technology implementation tasks under the direction of higher-level technical and managerial staff.
  • Provide problem resolution of production application systems.
  • Complete service requests related to assigned systems and ServiceNow workflows.
  • Perform day-to-day maintenance and troubleshooting tasks for production application systems including resolving ServiceNow incidents and requests.
  • Research, review and analyze system modifications/patches/upgrades for applicability to assigned systems and ServiceNow platform updates.
  • Produce and maintain system documentation.
  • Aid in creating, testing, and deployment of new products, upgrades, and patches in ServiceNow (update sets and migration processes).
  • Coordinate with Application Managers and product stakeholders.
  • Occasionally work after-hours and weekends to complete special assignments, changes, or incident responses.
  • Occasionally travel for operational requirements.

Responsibilities

Perform administration of production application systems under the direction of more senior staff including ServiceNow platform modules (ITSM, SAMPro, SPM, CMDB, etc.).

Conduct technology implementation tasks under the direction of higher-level technical and managerial staff.

Provide problem resolution of production application systems.

Complete service requests related to assigned systems and ServiceNow workflows.

Perform day-to-day maintenance and troubleshooting tasks for production application systems including resolving ServiceNow incidents and requests.

Research, review and analyze system modifications/patches/upgrades for applicability to assigned systems and ServiceNow platform updates.

Produce and maintain system documentation.

Aid in creating, testing, and deployment of new products, upgrades, and patches in ServiceNow (update sets and migration processes).

Coordinate with Application Managers and product stakeholders.

Occasionally work after-hours and weekends to complete special assignments, changes, or incident responses.

Occasionally travel for operational requirements.

Requirements

Preferred Qualifications:

  • Understanding of agile methodologies.
  • Understanding NIST 800-171 cybersecurity controls.
  • Familiarity with Architecture/Engineering/Construction operations.
  • Experience working with some of these web technologies (HTML, CSS, JavaScript, XML, SOAP, REST).
  • Active Certified ServiceNow Administrator (CSA) or Certified Application Developer (CAD) certifications.
  • Experience developing ServiceNow flows, business rules, and client scripts.
  • Knowledge of ServiceNow scripting (JavaScript, Glide API) and CMDB management.
  • Familiarity with ServiceNow integrations using REST/SOAP APIs.
  • Experience with update sets, migration processes, and platform upgrades.

Required Qualifications:

  • Bachelor's degree in Computer Science/MIS-related area or equivalent work experience.
  • Good communication skills.
  • Ability to interact with customers in a professional manner when providing support for customer problem resolution.
  • Self-starter with the ability to perform assigned administration tasks with minimal supervision.
  • An attitude and commitment to being an active participant of our employee-owned culture.

Qualifications

Preferred Qualifications:

  • Understanding of agile methodologies.
  • Understanding NIST 800-171 cybersecurity controls.
  • Familiarity with Architecture/Engineering/Construction operations.
  • Experience working with some of these web technologies (HTML, CSS, JavaScript, XML, SOAP, REST).
  • Active Certified ServiceNow Administrator (CSA) or Certified Application Developer (CAD) certifications.
  • Experience developing ServiceNow flows, business rules, and client scripts.
  • Knowledge of ServiceNow scripting (JavaScript, Glide API) and CMDB management.
  • Familiarity with ServiceNow integrations using REST/SOAP APIs.
  • Experience with update sets, migration processes, and platform upgrades.

Required Qualifications:

  • Bachelor's degree in Computer Science/MIS-related area or equivalent work experience.
  • Good communication skills.
  • Ability to interact with customers in a professional manner when providing support for customer problem resolution.
  • Self-starter with the ability to perform assigned administration tasks with minimal supervision.
  • An attitude and commitment to being an active participant of our employee-owned culture.

Skills

Preferred Qualifications:

  • Understanding of agile methodologies.
  • Understanding NIST 800-171 cybersecurity controls.
  • Familiarity with Architecture/Engineering/Construction operations.
  • Experience working with some of these web technologies (HTML, CSS, JavaScript, XML, SOAP, REST).
  • Active Certified ServiceNow Administrator (CSA) or Certified Application Developer (CAD) certifications.
  • Experience developing ServiceNow flows, business rules, and client scripts.
  • Knowledge of ServiceNow scripting (JavaScript, Glide API) and CMDB management.
  • Familiarity with ServiceNow integrations using REST/SOAP APIs.
  • Experience with update sets, migration processes, and platform upgrades.

Required Qualifications:

  • Bachelor's degree in Computer Science/MIS-related area or equivalent work experience.
  • Good communication skills.
  • Ability to interact with customers in a professional manner when providing support for customer problem resolution.
  • Self-starter with the ability to perform assigned administration tasks with minimal supervision.
  • An attitude and commitment to being an active participant of our employee-owned culture.

Benefits

We provide a comprehensive benefits package that promotes employee ownership, employee health, performance, and success, which includes:

  • Medical
  • Dental
  • Vision
  • Short and long-term disability
  • Life insurance
  • An employee assistance program
  • Paid time away
  • Paid holidays
  • A retirement savings plan with employer match
  • Tuition reimbursement

Pay

The expected compensation range for this position depends upon skills, experience, education and geographical location. (Stated benefits are for full-time regular positions. Temporary and part-time roles eligible for limited benefits.)

Schedule

Full-time Employee Status: Regular

Business Class

Marketing and Admin

Job Posting

Jul 8, 2026

Company Information

At HDR, we are committed to the principles of employment equity. We are an Affirmative Action and Equal Opportunity Employer (https://www.hdrinc.com/equal-employment-opportunity-employer). We consider all qualified applicants, regardless of criminal histories, arrest and conviction records.

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