ServiceNow AI Implementation Consultant

Location: Telecommute
Job type: Contract
Work hours: 8am to 5pm
Education: Bachelor’s degree

Responsibilities

• Deploy and configure Now Assist capabilities including Generative AI, AI Agents, Virtual Agent, NLU, AI Search, Issue Auto Resolution, Task Intelligence, and Document Intelligence across customer instances.
• Translate AI Transformation Architect blueprints into working configurations, integrations, and workflows following ServiceNow best practices.
• Rapidly prototype and iterate on AI use cases in alignment with customer-defined success metrics.
• Drive measurable AI adoption outcomes including active user rates, workflow automation coverage, and time-to-value for Now Assist features.
• Partner with AI Transformation Architects to execute customer-specific AI adoption roadmaps, sprint plans, and go-live checklists.
• Facilitate customer workshops, enablement sessions, and hands-on training to build AI literacy and sustained usage.
• Surface and escalate adoption blockers—technical, organizational, or behavioral—and recommend targeted interventions.
• Serve as the on-the-ground technical expert for AI-related questions, issues, and guidance across the customer lifecycle.
• Act as SME alongside AI Transformation Architects in customer steering meetings, executive briefings, and QBRs.
• Identify, debug, and advise on configuration conflicts, data gaps, or architecture issues that block AI activation.
• Document customer configurations, AI use case outcomes, and lessons learned to contribute to AI Adoption Team knowledge base and repeatability.
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

Requirements

• Strong communication skills—able to explain technical concepts to non-technical stakeholders and lead enablement sessions confidently.
• Experience with AI adoption frameworks and change management methodologies preferred.
• Knowledge of enterprise AI governance, data privacy considerations, and responsible AI practices preferred.
• Experience with data management, database design, and database concepts.
• Strong interpersonal skills, customer-centric attitude, and ability to operate within a culturally diverse environment.
• Proven ability to mentor junior consultants or lead technical workstreams.
• Analytical and problem-solving abilities with a keen eye for detail.
• Good presentation and report-writing skills.
• Up to 30% travel annually.

Pay

$90 - 100 per hour

Benefits

• Medical, prescription, dental, and vision insurance
• AD&D and life insurance offerings
• Short-term disability
• 401K plan (all benefits are based on eligibility)