ServiceNow Agile Project Manager

About the role

The Role Own delivery for a platform health team supporting a critical federal ServiceNow environment, managing schedule, deliverables, staffing, and stakeholder reporting. Facilitate Agile/Scrum ceremonies directly for the team, including daily standups, sprint planning, reviews, retrospectives, and backlog refinement. Partner with Technical Program Managers, Product Owners, and intake leads to plan sprints, remove impediments, and coordinate dependencies across multiple distributed contractor teams. Provide status reporting to program leadership and client stakeholders, including risk and issue management. Track sprint velocity, burndown, and team health metrics, surfacing trends and risks to program leadership. Coach team members on Agile principles, Scrum practices, and continuous improvement.

Responsibilities

• Manage schedule, deliverables, staffing, and stakeholder reporting for a platform health team supporting a critical federal ServiceNow environment.
• Facilitate Agile/Scrum ceremonies directly for the team, including daily standups, sprint planning, reviews, retrospectives, and backlog refinement.
• Partner with Technical Program Managers, Product Owners, and intake leads to plan sprints, remove impediments, and coordinate dependencies across multiple distributed contractor teams.
• Provide status reporting to program leadership and client stakeholders, including risk and issue management.
• Track sprint velocity, burndown, and team health metrics, surfacing trends and risks to program leadership.
• Coach team members on Agile principles, Scrum practices, and continuous improvement.

Requirements

• Bachelor's degree in Computer Science, Information Systems, Business, or a related discipline (or 8 years of additional relevant experience).
• 10+ years of total relevant experience, including 4+ years managing software or platform delivery projects.
• 2+ years of experience facilitating Agile/Scrum ceremonies in a distributed/remote environment.
• Working knowledge of the ServiceNow platform, including the Agile Module or comparable tooling (e.g., Jira), and ServiceNow SPM.
• Strong knowledge of ITIL service management processes.
• Ability to obtain and maintain Public Trust Clearance.

Qualifications

Commensurate with experience.

Skills

Not specified.

Benefits

Competitive benefits package including PTO, healthcare, 401k with employer match.

Pay

TBD

Schedule

TBD

Benefits

Exposure to diverse technology and business career paths within a close-knit team of experts.

Apply via Haystack today!