ServiceDesk Coordinator

Qualifications

• Knowledge and understanding of the information technology field
• Basic skill troubleshooting and resolving technical problems
• Exposure to enterprise systems and IT terminology
• Exposure to solving routine or standard administrative, operational, or system problems and issues
• Effective verbal and written communication skills
• Leverage finesse/soft skills when interacting with end users
• Basic organizational, planning, and time management skills
• Able to handle multiple tasks simultaneously with a high degree of accuracy
• Able to work independently and in a team environment
• 3+ years of Tier 1 support and capabilities or similar Call Center or front-line customer support experience
• Knowledge of ITIL (Information Technology Infrastructure Library)
• Previous customer service in a fast-paced environment
• Familiar with ticketing software (ServiceNow) would be a plus