Service Writer/Sales

About the role

We’re looking for a driven, customer-focused Service Advisor who thrives in a fast-paced automotive environment and understands that customer service and a great service starts at the counter. This role is perfect for someone who can build trust with customers, communicate repairs clearly, and drive strong sales while maintaining integrity. If you’re organized, confident, and enjoy working with both customers and technicians to solve problems, this is a great opportunity to grow with a high-performing team.

Responsibilities

• Greet customers professionally and create a welcoming first impression
• Listen carefully to vehicle concerns and accurately document repair needs
• Build estimates and explain recommended services in a clear, confident manner
• Communicate effectively with technicians to ensure accurate diagnosis and repair timelines
• Provide consistent updates to customers on vehicle status
• Close repair orders while maintaining strong customer satisfaction
• Maintain clean documentation and accurate service records
• Help drive shop performance through strong communication and service recommendations

Requirements

• Strong communication and people skills
• Ability to explain technical information in a way customers understand
• Sales confidence and the ability to present recommendations professionally
• Organized and detail-oriented
• Ability to work in a fast-paced, high-volume environment
• Team player who supports technicians and management
• Automotive service advisor / service writer experience
• Sales experience in automotive or related industries
• Familiarity with shop management systems and repair estimates
• Knowledge of common automotive maintenance and repairs

Benefits

• Uncapped Commissions
• 401(k)
• Bonus based on performance
• Competitive salary
• Opportunity for advancement
• Paid time off
• Competitive compensation with performance incentives
• Opportunity to grow with a strong, established company
• A professional, team-focused environment
• Ongoing training and development