Service Writer/Parts CSR - Full Time

About the role

The Hub of the Service Department At Landscapers Supply, our Service Writer / Parts CSR role is one of the most important positions in the store. You’re the connection point between customers, technicians, parts, and management — the person who keeps the entire service operation moving smoothly.

Responsibilities

• Greet and assist customers with service and parts requests
• Listen carefully to customer concerns and equipment issues
• Provide clear, professional communication throughout the repair process
• Update customers on repair timelines, delays, and approvals
• Deliver a positive experience customers will remember
• Create repair orders and collect customer approvals
• Cookordinate repair workflow between technicians and service staff
• Track equipment progress through the shop
• Schedule customer pickup or delivery once repairs are complete
• Collect payments and close repair orders
• Order parts needed for repairs and maintain stock inventory
• Aid customers with parts sales and ordering
• Verify warranty eligibility and process warranty claims
• Communicate parts availability and delays to customers and technicians
• Maintain clean and organized service office areas
• Open and close the cash register daily
• Complete service paperwork accurately and efficiently
• Support overall service department organization and workflow

Requirements

• Experience working directly with customers
• Strong communication and interpersonal skills
• Positive, friendly, and professional attitude
• Ability to stay organized and calm in a fast-paced environment
• Ability to efficiently manage multiple tasks and priorities

Qualifications

• Required Qualifications: Experience working directly with customers, strong communication and interpersonal skills, positive, friendly, and professional attitude, ability to stay organized and calm in a fast-paced environment, ability to efficiently manage multiple tasks and priorities
• Preferred Qualifications: Experience in a repair shop or service environment, Parts experience for small engines or outdoor power equipment, Basic knowledge of engines and parts, Familiarity with POS systems, Basic Microsoft Office knowledge

Skills

• Customer service
• Service coordination
• Parts ordering
• Communication
• Operational support

Benefits

• Health & Dental Insurance
• Paid Time Off
• Paid Holidays
• 401(k) with Company Match
• Employee Discounts
• Professional Development
• Career Advancement Opportunities
• No Sunday Hours

Pay

Competitive Pay Based on Experience

Schedule

No Sunday Hours