Service Writer/Dispatcher

Benefits

• Competitive Pay
• Medical, Dental Insurance
• 401K
• Employee Discount
• Internal Training
• Full-Time Hourly + Commission

Responsibilities

• Maintaining a friendly and professional relationship with customers as the first point of contact for Service.
• Perform and document walk-around inspections of customer motorcycles during service intake.
• Effectively communicate with customers about inspection results and recommending corrective procedures.
• Managing customer complaints and concerns to find a resolution quickly and effectively.
• Working closely with the Service team as well as Parts and Accessories team to provide the best service to the customer.
• Taking ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

Qualifications

• Customer Service Skills.
• 3+ years preferred in customer service.
• Must be at least 18 years of age.
• Possess a valid driver’s license.
• Have good organization skills.
• Able to add, subtract, multiply, and divide in all units of measure.
• Familiar with basic computer functions.
• Strong interpersonal and communication skills.
• Positive, friendly, and outgoing personality.
• Desire to work with the customers.
• Must be dependable, honest, courteous, and self-motivated.
• Prior experience in an auto service repair facility is preferred; however, training will be provided.