Service Writer Customer Support Representative

Schedule

Monday–Friday, 7:00 AM–4:00 PM

Responsibilities

• Retail focus – build and maintain customer relationships
• Solicit sale of new or additional services
• Strong data entry skills; update customers on ongoing repairs in shop or field
• Process service invoices, including warranty claims
• Communicate with customers in person, over the phone, and via computer
• Handle and resolve service-related concerns
• Write clear and informative repair orders

Requirements

• High school diploma or GED
• Diesel technician background strongly encouraged
• ASE certifications strongly encouraged
• CDL is a plus
• Valid driver’s license with no more than 2 moving violations and/or at-fault accidents in the last 3 years
• No drug or alcohol-related conviction on driving record in the past 5 years (e.g., DUI/DWI)
• Must be authorized to work in the United States without sponsorship now or in the future
• Ability to create professional customer relationships
• Self-motivated

Physical & Safety Requirements

• Frequent movement, standing, walking, and sitting
• Frequent use of hands to touch, handle, and feel; reach with hands and arms
• Regularly lift and/or move up to 50 lbs; occasionally lift and/or move up to 100 lbs with assistance
• Read and write reports
• Obtain DOT medical card
• Implement and enforce health and safety rules, regulations, policies, procedures, and prescribed instructions

Benefits

• Weekly pay
• Medical, dental, and vision insurance (starts first day of the month after hire)
• Healthcare Savings Account with annual company contribution
• 401K Savings Plan with company contribution every paycheck
• Paid holidays and vacation
• Life and disability insurance
• Free access to perks discounts on dining, travel, retail, and other services nationwide

Pay

Hiring bonus up to $1,500; highly competitive salary.