Service Writer

Job Summary

Sonsray is seeking a Service Writer to join our Agriculture team in Yuma. This role serves as the primary point of contact between customers and the service department, ensuring a smooth and efficient repair process.

Responsibilities

• Verify warranty and service contract coverage by reviewing records and explaining provisions and exclusions to customers
• Develop estimates by calculating costs for materials, supplies, and labor, including customer payments and deductibles
• Prepare repair orders (RO) by documenting symptoms, problems, causes, required repairs, and services; obtain customer approval and enter information into the service database
• Maintain customer confidence by clearly explaining estimates, repair timelines, and expected return dates
• Provide regular updates to customers on their equipment repair status (daily or weekly as needed)
• Grow the service department by cultivating new business through cold calling, upselling, and promoting specials
• Maintain detailed unit records, including problems identified and corrective actions taken
• Participate in ongoing professional development, including manufacturer training and industry courses
• Support the organization’s reputation by taking ownership of customer requests and finding opportunities to add value
• Perform other related duties as assigned by management in alignment with dealership objectives

Qualifications

• Minimum 2 years of experience handling heavy phones, office administrative duties, customer relations, great computer skills, and problem-solving
• Previous experience in a service writer, service advisor, or similar customer-facing role preferred
• Basic mechanical knowledge is a plus
• Bilingual in Spanish is a plus
• Excellent verbal and written communication skills, with the ability to explain technical information clearly
• Basic computer proficiency and experience using service database systems
• Ability to handle multiple priorities in a fast-paced environment
• Commitment to ongoing learning and professional development

About Sonsray

Sonsray moves mountains for the construction, transportation, and agriculture industries. We are the West Coast's largest Thermo King & CASE dealership, offering sales, parts, service, rental, and leasing. We are committed to fostering a supportive and dynamic work environment.

Why Work Here?

• We Value All Employees, Their Contributions, And Most Importantly, Their Ideas!
• We Know That The Key To Moving Mountains Is Teamwork.
• This Is What We Offer Our Team Members
• Medical coverage (PPO + HSA options)
• Dental, Vision, and Life insurance provided at no cost
• 401K with competitive employer contributions
• 80 hours of annual vacation, increasing with years of service
• Uniforms provided annually
• Annual boot voucher of $125.00
• One full paid day off annually for community volunteer work
• Birthday meal provided by Sonsray
• Privately owned and operated, with decisions made based on core values rather than corporate directives
• Annual Holiday Party, including covered airfare and hotel for employees and a guest
• Emphasis on company growth and employee development
• Open-door policy, fostering a collaborative environment with active owner and management involvement

Contact Us

If you have questions, contact us at Recruiting@Sonsray.com or 323.319.1900 Ext 1830