Service Writer

Job Details

Stockton, California
Full time
JR4468-2026
Pay Rate: $29.25 - $33.75 per hour, based on experience
Ready To Go Further?
Saia is a different kind of logistics and transportation company. We do things the right way. You‘ll see it in our commitment to our people, customers, and community. You‘ll feel it in the support you get on day one – from leadership and from your team. A job with Saia is packed with opportunity – from learning new skills and advancing to competitive compensation and great benefits. It's all here and it’s exactly what going further is all about.

Position Summary

Captures and schedules repairs and work for shop and field service personnel, ensuring efficient service delivery. Facilitates work orders and monitors service progress, overseeing preventative maintenance and minimizing downtime through efficient scheduling and coordination.

Major Tasks and Responsibilities

• Schedules repairs and coordinates work for shop and field service personnel.
• Facilitates timely processing of work orders and maintains efficient workflow.
• Communicates with customers to clarify service needs and provides accurate estimates.
• Tracks and monitors service progress to ensure efficiency.
• Prepares and maintains detailed records of service activities.
• Maintains electronic driver vehicle inspection report write-ups at non-shop terminals and schedules necessary repairs to minimize downtime.
• Coordinates with internal shops and outside vendors to schedule, approve, and expedite repairs, ensuring timely and cost-effective resolutions.
• Runs daily and weekly preventative maintenance reports, scheduling routine maintenance to maintain equipment readiness.

Qualifications

• High school diploma or GED.
• 2+ years of maintenance, service writing, or related experience.
• Knowledge of transportation and diagnostic software.
• Proficiency in Microsoft Office.

Benefits

• Health Benefits
  Comprehensive medical, vision and dental coverage at reduced rates – not to mention 100% free medical premiums after 10 years with Saia.
• Physical Wellness
  Comprehensive program focused on preventive care, early detection of conditions, condition management and One Pass gym memberships through our partners including United Healthcare, Teladoc and Livongo.
• Protection
  Company-paid coverage (disability, life) as well as low-cost supplemental coverage (life, critical illness, accident, etc.) and other programs like the Employee Disaster Relief Program.
• Flexibility
  Company policies and programs that support flexibility and paid time-off, including but not limited to vacation, sick days and holidays.
• Financial Well-being
  Competitive pay, company match on our 401(k) and Roth 401(k) retirement programs with immediate vesting, employee stock purchase program, flexible spending accounts, legal insurance, financial planning and more.
• Perks
  Anniversary program, job referral bonuses, scholarship program and more.
• Emotional Wellness
  Company programs that provide support include our employee assistance program and behavioral health coverage through our medical plan.