Service Writer

Responsibilities

• Maintain updated records of service/warranty practices for vendors
• Qualification and processing of all warranty claims
• Monitor vendor response to warranty claims and ensure necessary action is taken
• Ensure proper company procedures are followed for all warranty claims
• Maintain inventory on service related products
• Notify company personnel of any changes in warranty/service procedures
• Ensure proper compensation is paid from vendors for warranty work performed
• Interpret inspections to determine parts and services required
• Manage communication between customers and technicians, sales professionals, and installers
• Effectively use software to keep detailed notes
• Generate pricing quotes for repairs including time, cost, and labor estimates
• Present quotes to customers in a professional manner
• Follow up with customers to ensure satisfaction

Qualifications

• High school diploma or general education degree (GED)
• One to three months related experience and/or training
• Equivalent combination of education and experience
• Proficient in software such as CRM and MS Office

Benefits

We offer a comprehensive benefits package including:

• 401(k)
• Med/Dent/Rx
• LTD
• Life insurance
• Ancillary benefits
• Flex spending
• Discounts

Schedule

Work/life balance with a culture of kindness and respect.

Pay

The expected salary range is $22.00 - $25.00. Compensation will be based on experience and other factors permitted by law.

Company Overview

Riverhead Building Supply is a Large Corporate Industry Leader in Building Supplies. We employ over 800 friendly people in Long Island, Connecticut, Rhode Island, and Massachusetts. We are committed to a culture that reflects our values and strive to provide a safe and healthy work environment. We offer rewarding careers with supportive management and participation in philanthropic activities in the community. We also provide professional development opportunities and stability from our long history of success and growth.

Core Values

• Championing Customer Needs – Prioritize customer satisfaction and service excellence.
• Acting with Honesty and Integrity – Do the right thing, always.
• Following Policies and Procedures – Ensure compliance and consistency.
• Working Safely – Promote a safe and healthy work environment.
• Teamwork – Collaborate, support, and treat others with respect.

Contact Information

To learn more about this opportunity, please call: 631.591.8100

Equal Opportunity Employer

Riverhead Building Supply is an Equal Opportunity Employer that respects the worth and dignity of all employees. We are committed to a culture that reflects our values and strive to provide a safe and healthy work environment. We offer rewarding careers with supportive management and participation in philanthropic activities in the community. We also provide professional development opportunities and stability from our long history of success and growth.