Service Writer

Description

The Service Writer is responsible for managing the end-to-end quoting process, from receiving initial requests to monitoring quote backlog and job profitability. This role requires daily interaction with technicians and customers to gather necessary information, research parts and labor costs, apply appropriate pricing, and ensure timely follow-up. The Service Writer enters and tracks quotes using QuoteWerks, Salesforce, and GoldMine, and ensures accuracy and consistency across platforms.

• Maintain a turnaround time of 1–2 days
• Monitor quote request backlog and ensure turnaround time within 1–2 business days of receipt
• Research necessary parts and labor for repairs, confirm pricing, and consult with technicians or customers when clarification is needed
• Apply standard material markups and labor rates, obtaining necessary approvals for any deviations from standard pricing
• Send completed quotes to customers and conduct follow-up within 2–3 business days using QuoteWerks/Salesforce alerts
• Notify the Parts Coordinator when quotes are accepted to initiate job setup and parts ordering
• Monitor the backlog of submitted but pending quotes to ensure aging does not exceed 90 days
• Resubmit and follow up on quotes that remain pending beyond 90 days
• Conduct monthly reviews of job profitability and identify discrepancies or errors in cost estimation to improve quoting accuracy.

Requirements

Compensation & Benefits:

• Competitive salary based on experience
• Yearly End Incentive Bonus
• 401(k) with company match
• Medical, dental, and vision insurance
• Paid time off and holidays
• Life insurance

Work Schedule

Standard business hours, Monday through Friday.