SERVICE WRITER

Essential Duties And Responsibilities

• Identifies problems and services by listening to customer's description of symptoms; clarifying description of problems.
• Verifies warranty and service contract coverage by examining records and papers; explaining provisions.
• Develops estimates by costing materials, supplies, and labor; calculating customer's payment, including deductibles.
• Contact fleet management companies that require authorization to start work, or require estimates before authorizing repairs to begin.
• Prepares repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtaining approval signatures; entering RO into service database system.
• Affixes work and issues work to Service Technicians.
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtaining customer's approval of estimates; obtaining and providing contact telephone numbers; answering questions and concerns; arranging towing and temporary transportation.

Updates job knowledge

• Participates in educational opportunities.
• Reads manufacturers' guides and specifications.

Communicate with parts department

• Determine and locate part numbers for units.

Call customers

• To let them know equipment is ready to be picked up.

Process invoices and payments

• For service repairs.

Updates job knowledge

• By participating in educational opportunities.
• Reading manufacturers' guides and specifications.

Working Conditions And Physical Requirements

• Able to work as scheduled with punctual attendance 8:30 am-5:00 pm, Monday-Friday plus any additional hours/days necessary in order to meet business demands.
• Majority of work performed in an office setting or the shop.
• May be exposed to bright lights, extreme temperatures, loud noise, dust, gas and/or fumes.
• Able to bend, stoop and lift up to 50 lbs.
• Absenteeism is not allowed.