Service Writer
About the Role
ASCO Equipment has a career opportunity for a Service Writer & Field Dispatcher in Terrell, Texas. Experience with heavy equipment is preferred, however automotive industry experience may translate. Service Writers directly engage with customers, service technicians, and other departments to coordinate/schedule preventative and other maintenance needs. They are responsible for facilitating service needs with customers and technicians.
Responsibilities
- Positively take ownership of customer experience
- Manage work orders: open, close, post time, enter notes and monitor progress
- Prepare accurate estimates for costs of repairs and present to customer
- Monitor and manage accounts receivables
- Clearly and effectively communicate to customers, technicians and service manager
- Provide status updates on: work orders, troubleshooting, technician progress & general questions
- Monitor phones for field technician and customer calls
- Various other administrative duties
Requirements
- 2+ years of experience as a heavy equipment service technician or service writer
- Ability to work in a fast-paced/high-volume dealership
- Detail-oriented, time management, and teamwork skills
- Excellent customer service and communication skills
- Proficient computer skills, and experience with G-Suite & other service programs
- A personal dedication to work safety and accountability
Benefits
Why Join Team ASCO?
- 100% paid health insurance
- 401(k) + profit sharing
- Paid holidays
- Paid training & advancement opportunities
- ASCO Children's Education Program: Financial assistance for employees' children pursuing higher education
Our Core Values
- Honor God
- Develop People
- Pursue Excellence
- Grow Profitably
Be Part of Something Bigger. At ASCO, we're not just servicing equipment - we're offering a career with a company that puts people first. Our vision is simple: To be a blessing to those we serve. If you're a results-driven professional with a passion for solving challenges, we want you on our team.