Service Writer

Responsibilities

• Positively take ownership of customer experience
• Manage work orders: open, close, post time, enter notes and monitor progress
• Prepare accurate estimates for costs of repairs and present to customer
• Monitor and Manage accounts receivables
• Clearly and effectively communicate to customers, technicians and service manager
• Provide status updates on: work orders, troubleshooting, technician progress & general questions
• Monitor phones for field technician and customer calls
• Variety of other administrative duties

Requirements

• 2+ years of experience as a heavy equipment service technician or service writer
• Detail oriented, time management, and teamwork skills
• Excellent customer service and communication skills
• Proficient computer skills, and experience with G-Suite & other service programs
• A personal dedication to work safety and accountability

Benefits

• 100% paid health insurance
• 401(k) + profit sharing
• Paid holidays
• Paid training & advancement opportunities
• Unique perks: ASCO Children's Education Program

Core Values

• Honor God
• Develop People
• Pursue Excellence
• Grow Profitably
• Be Part of Something Bigger