Service Writer

About This Role

Bike Mart is a full service bike shop, and our Service Writers play a key role in delivering excellent customer experiences. They are responsible for greeting customers, performing an inspection of their bikes, gathering information about their riding habits, and making recommendations for service. Our ideal candidate is friendly, knowledgeable, and able to think on their feet, with excellent communication skills and a keen eye for detail.

What You'll Do

• Provide exceptional customer service, answering phone calls and greeting customers as they arrive.
• Perform a thorough inspection of customers' bikes, and gather important information about the rider and their bike usage.
• Using this information, recommend services and repairs, and enter customer data into our Point of Sale system.
• When necessary, perform basic repairs, and schedule more complex services for our technicians.

Requirements

• Great communication skills
• Excellent attention to detail
• Ability to think on their feet in a fast paced environment
• Sales skills
• Customer service skills
• Working knowledge of bicycles

Benefits

A competitive benefits package including store discount and flexible scheduling is available to all associates.