Service Writer-Arlington, MA

Job Description

McGovern Automotive Group is proud to boast our newly acquired Hyundai location in Arlington, MA located on Mass. Ave!

Service Advisor Responsibilities

• Politely greet service customers upon entry to the service area
• Answer incoming calls regarding service enquiries promptly and return messages in a timely manner
• Review services and offer options with customers and prioritize required services
• Thoroughly document customer’s vehicle concerns and reasons for bringing their vehicle in for service/repair
• Obtain accurate parts and labor prices for all customer pay and internal operations using the appropriate parts and labor pricing tools
• Verify vehicle warranty and service contract coverage and explain any relevant provisions and exclusions to customers
• Develop accurate estimates by costing materials, supplies and labor; calculate customer’s payment, including deductibles
• Prepare repair orders (RO) by describing symptoms, problems, and causes discovered, as well as repairs and services required; obtain proper authorization and approval signatures for all repairs; enter RO into service database
• Maintain customer rapport by explaining estimates and expected return of vehicle; obtain customer’s approval of estimates; obtain and provide contact telephone numbers; answer questions and concerns; arrange towing and temporary transportation
• Manage customer complaints or issues with professionalism
• Reconfirm service appointments with customers the day before scheduled service date
• Review completed repair orders for accuracy and clarity before delivering to the customer
• Maintain an understanding of the service technicians’ workload to appropriately manage customer expectations for service scheduling
• When merited, provide sales consultants with relevant customer information for new car sales

Qualifications

• 5+ years prior experience in a similar position preferred
• Displays superior customer relationship and interpersonal skills and maintains strong focus on customer satisfaction
• Maintains core knowledge of products and product updates
• Possesses excellent verbal and written communication skills
• Mets deadlines, prioritizes assignments, and multi-tasks under pressure
• Demonstrates a high work ethic and exhibits professional and acceptable behaviors at all times
• Is self-motivated, organized, detail oriented, and success driven
• Completes assigned tasks promptly and efficiently
• Is team-oriented with a desire to achieve both individual and collective goals
• Maintains professional appearance and positive, high energy presence
• Understands and complies with federal, state and local regulations
• Holds valid driver’s license

Benefits

• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Pay

$95,000.00 per year

Schedule

Full-time