Service Transition & Delivery Manager - Columbia, MD or Coppell, TX

Your tasks

• Identify and implement Service Delivery and Support Concept, processes, tools and capabilities. Validate needed processes and tools are in place and trigger gap closure as needed
• Work cross functionally to ensure delivery of FAA deliverables
• Manage Statement of Work for subcontractors for installation and/or service in coordination with R&S Contracts Team. Manage subcontractor performance and relationships
• Develop schedule & manage logistics to task technicians & subcontractors, tools & parts to complete service events
• Implement training concepts, processes and tools for technicians & subcontractors
• Define and monitor KPI's. Additionally, track and report on cost, margin and revenue information related to the program
• Onboard and train customers on the R&S Support platforms, and assist POC for escalations
• Root cause any customer or quality issues and collaborate across the organization to set in place corrective and preventative actions
• Actively drive process improvements & lean initiatives. Document processes and work instructions
• Manage complex projects involving multiple departments and various technical and business process related deliverables