Service Training Specialist
About the role
Founded in 1910, our mission is to improve the flow of urban life and make our world’s cities better places to live. We are a global leader that provides elevators, escalators and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle. Through our innovative solutions, we strive to make people's journeys safe, convenient and reliable. Our operations in over 60 countries around the world have helped us achieve our position as an innovation and sustainability leader with repeated recognitions by Forbes, Corporate Knights for clean capitalism and others. This is a remote position with travel, flexible within major cities in North America and Canada. We are seeking candidates from the following cities: Miami, Tampa, Orlando, Jacksonville, Charlotte, Atlanta, Birmingham, Nashville, and Knoxville.
Responsibilities
- Plan and conduct technical training programs for technicians covering both new and existing service methods.
- Collaborate with Service Operations leaders and field management teams to identify competency development needs.
- Develop and localize training programs to support regional business needs.
- Utilize field leadership experience to ensure training content reflects real-world technician challenges and best practices.
- Support competency assessments, certification programs, skills evaluations, and development planning.
- Coach technicians and frontline leaders in support of operational excellence initiatives.
- Maintain and analyze organizational and individual training records to measure training effectiveness.
- Understand workflows and operational processes down to the detailed steps and system transactions required to perform each task.
- Partner with safety, quality, and operational stakeholders to reinforce company standards and expectations.
- Stay current on developments in elevator technology, service methods, technician and supervisor development, and adult learning practices.
- Ensure all training facilities, events, and learning experiences meet KONE standards.
Requirements
- Minimum 5 years of hands-on elevator industry experience.
- Demonstrated experience mentoring, coaching, training, or developing elevator personnel.
- Strong service operations knowledge with demonstrated technical troubleshooting expertise.
- Strong understanding of elevator industry workflows, field processes, tools, and digital applications.
- Proven ability to influence and develop technicians through formal or informal leadership.
- Excellent presentation, facilitation, communication, and stakeholder management skills.
- Experience as a Service Supervisor, Service Manager, Repair Supervisor, Construction Supervisor, Lead Mechanic, Adjuster, Technical Support Specialist, Field Trainer, or similar elevator industry role.
- Experience delivering technical training in classroom, virtual, field, or on-the-job environments.
- Experience developing training materials, job aids, assessments, procedures, or learning programs.
- Experience working in a unionized environment.
- Demonstrated passion for safety, quality, technician and supervisor development, and continuous improvement.
Benefits
At KONE, we foster an innovative and collaborative culture where employee development, safety, quality, and continuous improvement are core priorities. We are committed to helping employees grow professionally while making a positive impact on our customers, our communities, and one another. Our customers come from all walks of life, and we are committed to a culture that welcomes everyone. We have the courage to hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because we believe diversity drives innovation. We pride ourselves on our family‑centric culture and guiding principles that serve as the foundation of who we are and how we do business. In addition to our passion for safety and innovation, our culture is strengthened by our values of care, customer, collaboration and courage which connects us closer to the customers and communities we serve and makes us a great place to work. In addition to providing competitive salaries, learning & developmental opportunities and an environment built on teamwork, flexibility and respect, we also offer world‑class benefits such as a matching 401K, pension plan, comprehensive health care and wellness plans for your entire family, as well as paid holidays and paid time off.
Pay
The national hiring range for this role is $120,300 – $157,920. Variable compensation includes the KONE Annual Bonus plan at 15% Target Incentive (60/40) based on