Service Training Instructor

Job Description Consultant II, Education & Knowledge (Service Training Instructor) Pay Range $72,500 - $85,000 NOTE: This position is for an on-site instructor at the RLI Boulder training facility located in Boulder, Colorado. The successful candidate will join an established team of instructors who deliver service training on Production Inkjet Continuous Feed and Cutsheet printer products plus associated accessories. Directly supports the development needs of Direct and Dealer employees through the delivery of all field-based training programs. Works with Services Training and field management to deliver training and knowledge that supports the achievement of Ricoh business objectives and leverages the learning opportunities available through Services Training, including creation of written and video global knowledge content. Position responsibilities include training delivery in both classroom and virtual settings. This position provides feedback, measurement and reporting to Services Training management and stakeholders on the execution of the learning plan and learning initiatives. In addition to providing feedback, the ability to recommend and implement solutions based on observations in the training and business environments is required. The position requires advanced level of execution in managing both classroom and virtual training environments and training delivery skills based on CTT+ and vCTT+ guidelines. Responsibilities Delivers professional training solutions and specialized learning materials for highly complex technology products or processes and programsParticipates in the development of company education and training strategyMay fulfill project management role in the development of comprehensive training solutions across the company and business units to support company strategyMay manage the certification process of external instructors that utilize in-house developed course content, ensuring compliance with Ricoh standardsInfluences and gains sponsorship for implementation of training recommendationsProactively enhances knowledge and skill base by attending seminars/workshops in given fieldIncorporates new knowledge in the development and/or delivery of course contentMust satisfy specific technology/industry recognized certification criteria in order to demonstrate a level of proficiency and professionalism in the industryConducts field employee coaching through field observation (e.g., field rides, work observation, post-training roundtables etc.) and leverages knowledge gained to augment training programs and global knowledgeProactively seeks feedback on existing training curricula and communicates opportunities and issues using prescribed processes, including providing recommended solutions to Training and Curriculum Development Managers and taking the lead in implementing recommended changes. Actively pursues personal training and development opportunities and relevant approved certificationsResponsible for achieving KPIs that are determined to be best suited for the achievement of the overall goalsExecutes highly complex workFunctions independently planning own and/or other’s work within the organization or across organizationsExercises latitude in determining objectives of assignmentsHas decision making authority for area of responsibility and independently solves problemsMay serve as team leader or direct the work of others on assigned projectsFrequently provides training and guidance to less experienced team membersWork assignments are diversified. Examples of past precedent are used to resolve work problemsNew alternatives may be developed to resolve problemsMaintain LMS activities including training records, schedules, rosters, etc.Develop, maintain and proactively leverage cross functional relationships to meet or exceed department and company objectivesEvaluate training needs and provide recommendations for learners or their managersOther duties as assigned Education & Experience 4-year college degree or equivalent experienceMinimum 4 years experience in training/curricula development/employee development experience strongly preferred or 2 years as Education and Knowledge Technologist5 or more years functional industry experienceDemonstrated functional expertise in appropriate discipline (e.g. Project+ certification, Master Trainer certification, Certified Performance Technologist (ASTD) OR additional networking and/or Operating System certification (e.g. Security+, MCSE, etc.) required*Industry certification (e.g., Network+, Server+, MCP, Project+) and Functional certifications (CTT+, vCTT+) preferred within 6 months**Refer to current Industry Certification requirements Skills Advanced ability to assess skill sets, motivate, teach, coach and counsel to those skillsAdvanced ability to multitask, prioritize, manage time and projects effectively, and maximize the impact of training time/field timeAdvanced ability to deliver training in accordance with CTT+ and vCTT+ guidelinesEnsure compliance with local and state material handling regulations Other Requirements Requires periodic travel to remote officesMay require overnight travel - less than 5%Work is mostly sedentary but does require walking, standing, bending, reaching, lifting or carrying objects that weigh up to 50 lbs. (e.g., papers, books, files and small parts, etc.)Physical effort may be required to move objects on wheels that may weigh up to 700 lbs The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, skills, efforts or working conditions associated with a job. About Us Come Create at Ricoh: If you are seeking a team driven by passion and purpose, come create with us at Ricoh. We are a team of information seekers and customer-obsessed collaborators who aspire to deliver the services, solutions, and technologies that empower business success. We are looking for talented, inspired individuals to join us to help drive high-performance team and our commitment to excellence. Ricoh is an integrated solutions provider and partner that connects people and technology, creates outstanding customer experiences, and delivers innovation for businesses worldwide. We empower digital workplaces by enabling individuals to work smarter from any location and harness the power of information—how it is collected, stored, managed, and shared—to unlock the potential in every organization. We deliver services and technologies that inspire our customers’ success and guide them toward a better and more sustainable future. If you are seeking a purpose-driven and passionate team, come create with us, and help drive our high-performance culture of excellence into tomorrow. Invest In Yourself At Ricoh, you can: Choose from a broad selection of medical, dental, life, and disability insurance options. Contribute to your financial security with Retirement Savings Plan (401K), Health Savings Account (HSA), and Flexible Spending Account (FSA) investments. Augment your education with team member tuition assistance programs. Enjoy paid vacation time and paid holidays annuallyTap into many other benefits to enhance your health, wellness, and ongoing personal and professional development. JOB INFO Job Identification : 8345 Job Category : Human Resources Posting Date : 2026-09-21T14:56:43+00:00 Job Schedule : Full time Locations : Boulder, CO, United States Salary Range : $72,500 - $85,000 Driving requirements : Non-driver Sign-on Bonus : No