Service, Training and Process Specialist

About the role

The Service, Training and Process Specialist supports customer operations through equipment operation, inspection, and on-site training. This role ensures web converting and coating machines operate to specification, operators are properly trained, provides on-site diagnostic support to identify and resolve issues, assists with process improvement, and delivers preventative maintenance guidance to maximize machine uptime and efficiency. Approximately 50% travel, both domestic and international, is required.

Responsibilities

• Conduct on-site equipment inspections to verify performance, identify issues, and recommend corrective actions.
• Provide hands-on training and mentorship for customer operators and technical staff on web converting and coating equipment.
• Operate and oversee machine setup, testing, preventative maintenance, and optimization during customer support visits.
• Support prototyping activities of new products and process development.
• Participate in engineering design reviews and proof of principles to provide operational feedback for manufacturability and efficiency.
• Evaluate and troubleshoot web converting and coating process issues, both in-house and at customer facilities.
• Document training activities, inspection results, and process improvement recommendations for customers and internal teams.
• Recommend and implement process improvements for efficiency, quality, and cost reduction.
• Model, steward, and uphold company values: Believe in People, Fearless Innovation, Integrity, Passionate & Tenacious, Servant Leadership.

Requirements

• Bachelor’s degree in engineering, project management, or a related field preferred, or
• 3+ years’ experience in a manufacturing environment with strong competence in machine operation, inspection, and process optimization.
• Technical capacity in machine operation, inspection, and process optimization.
• Training and instructional skills.
• Customer/client focus.
• Problem solving and analysis.
• Positive teamwork orientation.
• Results oriented.
• Strong verbal and written communication proficiency.

Work Environment & Travel

• Full-time, exempt position.
• Office hours: Monday through Friday, 8:00 a.m. to 4:30 p.m.
• Noise level in customer work environments can be loud.
• Travel: Outside the local area and overnight, up to 50% of the time (domestic and international).

Physical Demands

• Regularly required to sit.
• Frequently required to walk; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear.
• Occasionally required to stand.
• Must frequently lift or move objects up to 10 pounds and occasionally lift or move objects up to 25 pounds.
• Vision abilities required: close vision, distance vision, color vision, and ability to adjust focus.

Pay

$80,000 - $110,000 per year (depending on experience).

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Short-Term Disability
• Long-Term Disability
• Flexible Spending Account (FSA)
• Life Insurance
• Health Savings Account (HSA) with up to $500 annual match (for High-Deductible Health Plans)
• 401(k) with match
• Paid Time Off (PTO)
• Discretionary Bonus