Service Technician - WCB

Job Summary

The Service Technician is responsible for delivering high-quality in-house and field service support for Waukesha-Cherry Burrell (WCB) equipment, with a primary focus on Scraped Surface Heat Exchangers (SSHE).

Principal Duties And Responsibilities

• SSHE Service Performance
• Perform high-quality service including hands-on maintenance, troubleshooting / assessment, and repair work on all WCB equipment, specifically Scraped Surface Heat Exchangers.
• Work from prints, process sheets, with written and verbal instructions.
• Use gauges, calipers, and micrometers to measure work.
• Conduct simple and complex maintenance, service, repair, test, and audits on equipment in the field at end user sites, in-house, and/or other locations as required.
• Troubleshoot SSHE systems and diagnose issues with process.
• Work with minimal supervision while following routine procedures.
• Fill out detailed inspection reports.
• Recommend Service Training plans, deliver aftermarket and hands-on service training (internal & external).
• Provide technical support to Sales and Operations as required for aftermarket opportunities.
• Ensure customer satisfaction by advising customers on preventative maintenance, configurations and other solutions that may favorably impact performance.
• Advise Product Management and Product Development of recurring component failure.
• Maintain an unwavering commitment to safety policies and procedures
• eXpress App Adoption
• Through ongoing customer and marketplace interaction, recommend and document customer value propositions as well as desired changes/enhancements for eXpress app and other Aftermarket programs.
• Gather competitive intelligence and customer feedback on OEM parts vs alternative parts.
• Create eXpress app reports for Channel Partners in a timely manner and improve report designs.
• Drive eXpress app and other aftermarket programs (SSHE Tube Replacement) internally with sales teams, and externally with customers and partners.
• Work cross-functionally with teams to enhance the conversion rate of identified opportunities via tools such as eXpress App, eSales, C4C, etc.
• General Responsibilities
• Work with Sales Managers to ensure coverage of their accounts and support for AM-related Channel Partner Scorecard criteria and initiatives.
• Recommend target industries, accounts, sites to deploy Aftermarket products/programs.
• Gather and analyze product performance, including technical and operational data to identify and quantify recommended Replacement Cycles, opportunities for growth, new product and existing product improvement opportunities.
• Recommend aftermarket program enhancements with the aim of scalability for mass deployment and implementation.
• Assess the need for and support the creation of sales and service materials and collateral.
• Recommend initiatives and tactics to increase capture rate of Aftermarket opportunities such as parts, services, etc.
• Physical Demands
• You must be capable of physically pushing/pulling up to 100 lbs., and of lifting up to 40 lbs.
• Physically fit for standing, bending, and using hand tools.
• Hand tools include air grinders, air impact tools, sanders, hand wrenches and hammers.
• Must be physically fit to turn, push buttons, and work with levers on the machines at knee-waist level and above.
• Working Conditions
• Working conditions are normal for an office and/or client site workshop or warehousing facility.
• The noise level in the work environment is moderately quiet, however local and client sites can be unpredictable and associated safety equipment should be worn accordingly.

SPX FLOW VALUES

Quality encompasses all aspects of SPX FLOW’s business, and every employee shares the responsibility to prevent the occurrence of any nonconformity relating to products, processes, and the quality systems. All employees have an obligation to identify and record any such nonconformity, and through designed channels, initiate and recommend solutions.

Disclaimer

SPX FLOW is an Equal Opportunity Employer.