Service Technician - Technology Products

About the role

The Service Technician I executes the setup, installation, and repair of electronic communication and surveillance systems for remote and field-based sites. This position provides field support for technology products such as communications and networked surveillance equipment. It requires hands-on technical skills, strong troubleshooting ability, and a customer-first attitude.

Responsibilities

• Install, configure, and repair communication systems, including mobile cellular communications equipment, wireless network products, and satellite equipment (e.g., PBX, modems, routers, satellite terminals, and hard-wired connections)
• Support maintenance and repair of surveillance systems, including IP cameras, NVRs, and supporting powered components
• Configure and troubleshoot network, telephony, and satellite terminal-related systems
• Perform routine maintenance and system checks; complete field retrofits and upgrades
• Communicate job progress and issues to customers, project managers, and management
• Crosstrain and collaborate with additional field operations as required

Requirements

• Knowledge of basic networking concepts and low-voltage systems
• Familiarity with various Video Management Systems (VMS) and IP-based cameras
• Ability to work independently or with minimal remote guidance
• Strong troubleshooting and problem-solving skills
• Excellent attention to detail and strong customer service orientation
• Proficiency in Microsoft Outlook, Excel, and Word
• Valid driver’s license and acceptable driving record
• Ability to lift up to 60 lbs and travel as needed

Qualifications

• Training from a two-year vocational or technical program or equivalent field experience (preferred)
• 1–2 years of experience in surveillance, communications, or related low-voltage installation work (preferred)