Service Technician Support 1

About the role

The Service Technician Support, Level 1 is an entry-level maintenance technician responsible for performing basic service requests, make-ready, and common area maintenance and repair tasks.

Responsibilities

• Preparing vacant units for move-in readiness: painting, cleaning, and light repairs
• Engaging in training and development opportunities (eLearning, in person, and one-on-one)
• Addressing minor work orders: changing light bulbs, fixing basic plumbing leaks, replacing hardware, and minor drywall repair
• Participating in on-call rotations for after-hours emergencies at manager’s discretion
• Supporting general grounds maintenance and repairs, such as cleaning common areas and assisting with trash removal, curb painting, etc.
• Serving as a support to higher-level technicians
• Supporting emergency/weekend shifts as required

Requirements

• Strong quality and deadline orientation
• Strong dependability, teamwork, and service mindset
• Frequent bending, lifting, walking, standing, and outdoor work
• Ability to lift 50 lbs

Preferred Qualifications

• Basic knowledge of plumbing, electrical, and HVAC, often acquired through training rather than years of experience
• Bilingual communication ability where useful for the properties

Skills

• Professionalism in resident interactions, including polite greeting and active listening
• Following written/oral instructions, such as work orders
• Reporting work completion to supervisors
• Basic smartphone skills for taking photos for turnovers and inspections
• Basic proficiency in digital work order systems (e.g., Yardi, SmartRent) to close out completed tasks
• Using digital tools for basic troubleshooting, such as electronic multimeters for checking voltage

Benefits

This position offers a full insurance benefit suite including Medical Insurance, Dental Insurance, Vision Insurance, Critical Illness Insurance, Accident Insurance, and Short Term Disability. Company-paid Life Insurance (option to buy additional available) and Long-Term Disability are also provided. Access to Mental Health & Well-Being services is included. Additionally, there is a 401K plan with a company match up to 6% of your pay, fully vested immediately. Employees are automatically enrolled at a 4% contribution rate. For those who have been employed for at least 60 days, there are 17 days of paid time off per year, 11 paid holidays, and eligibility for parental leave benefits. Tuition reimbursement up to $5,000 per year of pre-approved tuition expenses is also available.

Pay

Details about the pay structure are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.