Service Technician - SBE

About the role

The Service Technician - SBE repairs and reconditions equipment at profit centers and customer locations. Responsibilities include installation, diagnostics of mechanical, electrical, and plumbing issues, and providing customer assistance with equipment-related questions or complaints.

Responsibilities

• Investigate and diagnose equipment operating difficulties at customer sites as assigned.
• Repair or adjust equipment to restore functionality, including cleaning and maintaining equipment (e.g., exchanging decanters, cleaning brewers).
• Complete documentation such as closing call verification, invoice completion, asset verification, and customer documentation.
• Repair and refurbish equipment; maintain spare parts inventory.
• Accurately log work completed using a company-provided mobile device.
• Maintain positive customer relationships to uphold company and product image.
• Perform scheduled and unscheduled service activities, including emergency calls, preventative maintenance, surveys, and installations.
• Keep service area and vehicle clean and organized.
• Adhere to company safety guidelines and operate vehicles safely; complete weekly Driver Reports and follow Fleet Manual guidelines.
• Follow all safety standards and policies set by manufacturers and the company.

Note: Job duties may change or new ones may be assigned without formal notice to meet business commitments.

Requirements

• High School Diploma or GED required.
• Solid understanding of repairing small electrical appliances.
• Willingness to learn how to connect equipment to water sources, add additional lines, and manage drainage (e.g., copper, braided, and PEX lines).
• Six months to one year of experience in equipment service operations or vocational training.
• Ability to read and write in English; strong communication and customer service skills.
• Valid driver’s license and acceptable driving record.

Physical Demands

• May involve lifting, bending, pushing, pulling, and/or extended walking and standing.
• May require wearing uniforms and/or Personal Protective Equipment (PPE).