Service Technician - SBE

About the role

The Service Technician - SBE is responsible for repairing and reconditioning equipment in the profit center and/or customer locations. They are also responsible for installing equipment for customer accounts and diagnosing and correcting mechanical, electrical, and plumbing issues. Additionally, they provide customer assistance in resolving equipment-related questions, problems, or complaints.

Responsibilities

• Calls on customers as assigned to investigate operating difficulties of equipment.
• Diagnoses problems and figures out reasons and the nature of correction.
• Makes repairs or adjustments to equipment to return it to working order.
• Cleans and maintains equipment on location including exchanging decanters and cleaning brewers.
• Documents work completed, including verifying closing calls, completing invoices, verifying assets, and any required customer documentation.
• Repairs and refurbishes equipment; maintains spare parts levels.
• Accurately collects work completed using a company-provided mobile device.
• Maintains a good working relationship and liaison with customers to maintain a positive image of the company and its products.
• Performs scheduled and unscheduled service activities including emergency service calls, preventative maintenance, surveys, and installations.
• Maintains service area and vehicle in a clean and organized condition.
• Follows company guidelines on safety and operates vehicles safely.
• Completes weekly Driver Reports and follows guidelines in the Fleet Manual.
• Follows all safety standards and policies set by manufacturers and the company.

Qualifications

• High School Diploma or GED required.
• Solid understanding in repairing small electrical appliances.
• Willingness to learn how to connect equipment to water sources, add additional lines and drainage when necessary.
• Ability to read and write in English.
• Effective communication and customer service skills.
• Acceptable driving record and qualified driver's license.

Skills

• Basic understanding of electrical systems.
• Knowledge of plumbing and water management.
• Ability to work with copper, braided, and PEX lines.

Benefits

At Aramark, we offer a comprehensive benefits package designed to support our employees' health, financial security, and overall well-being. This includes medical, dental, and vision insurance, retirement plans, paid time off, and more. We also provide opportunities for professional development and advancement within our organization.

Pay

Compensation for this position is competitive and commensurate with experience. Specific details will be provided during the interview process.

Schedule

The schedule for this role typically includes regular business hours, with some flexibility for overtime as needed. Exact hours will be discussed during the hiring process.

Contact Information

To apply for this position, please visit our careers website at www.aramarkcareers.com. You can also follow us on social media for updates and news: Facebook, Instagram, and Twitter.