SERVICE TECHNICIAN (Richmond, VA)

PRIMARY DUTIES

• Comply with company’s operating and safety policies and procedures.
• Adhere to federal, state, and local laws pertaining to the operations of the community.
• Comply with federal, state, and local laws pertaining to Fair Housing.
• Uphold all company policies, goals, and values.
• Maintain a professional appearance at all times in accordance with company policy.
• Be committed to the success of the team and each associate as a team member.
• Maintain the highest standards of the physical condition of the community.
• Participate in an ongoing community maintenance and improvement plan.
• Maintain a positive and friendly attitude towards residents and team members and vendors.
• Maintain good communication and listening skills with team members and residents and vendors.
• Personally possess necessary tools to efficiently complete maintenance requirements.
• Respond quickly and courteously to the resident requests for maintenance service.
• Follow up on service requests to ensure the highest quality customer satisfaction.
• Troubleshoot the source of difficulty and take appropriate action within the quality and time standards established for the community.
• Inspect make-ready apartments for move-in quality and company standard.
• Possess and continually improve technical skills in all areas of property maintenance.
• Participate in all areas of required asset management, including apartments, building exteriors and grounds (including trash pickup and pressure washing).

KNOWLEDGE, SKILLS, & ABILITIES

• A high school diploma or equivalent.
• Prior experience as an Apartment Maintenance Technician or in a similar role.
• HVAC, CMRP, or equivalent certification is advantageous but not required.
• Ability to stand for extended periods.
• Ability to lift up to 70 pounds without assistance.
• Dexterity and attention to detail.
• Excellent interpersonal and organizational skills.
• Available to work on weekends.