Service Technician - Mission Critical - San Antonio, Texas

About the role

The Service Technician is responsible for delivering high-quality technical service and customer support for Smardt chillers through on-site service visits, phone support, and remote diagnostics. This role supports customers through chiller startup and commissioning, troubleshooting, warranty work, technical issue resolution, preventative maintenance, and ongoing service support.

Responsibilities

• Provide technical support and field service on indoor and outdoor Smardt chillers.
• Perform chiller startups, commissioning, troubleshooting, warranty work, repairs, and maintenance.
• Service and troubleshoot chillers in the field, either within the local market or while traveling as required.
• Deliver high customer satisfaction by communicating effectively and professionally with customers, internal teams, and external contacts.
• Interact with customers to provide guidance on the operation and maintenance of their equipment.
• Diagnose and resolve customer operational problems accurately and professionally.
• Complete installations, deliveries, and removals of equipment required to perform installations in accordance with company standards.
• Maintain availability for emergency customer calls as part of the on-call rotation, typically approximately one week every one to two months, or as required by business needs.
• Keep customers informed regarding the nature of service performed, repairs completed, and any outstanding issues.
• Maintain availability for emergency customer calls as part of the on-call rotation, typically approximately one week every one to two months, or as required by business needs.
• Ensure all tools, testing devices, and equipment are maintained in good and safe working order.
• Ensure repairs and maintenance for testing equipment are performed in a timely manner.
• Provide customers with appropriate recommendations regarding repair or replacement of existing equipment.
• Promote add-on work or service agreements where appropriate to support customer needs.
• Utilize technical support available through head office when additional troubleshooting assistance is required.
• Complete service documentation, reports, and administrative requirements accurately and on time.
• Follow all company safety standards, customer site requirements, and applicable regulatory requirements.
• Aid head office and management with other related duties as required.

Requirements

• Minimum of four (4) years of HVAC field service experience.
• Chiller service experience required or strongly preferred.
• Experience with Turbocor and/or magnetic bearing systems is considered an asset.
• Experience performing startup, commissioning, troubleshooting, warranty work, maintenance, and field repairs.
• Experience working directly with customers in a technical service or field service environment.
• Ability to work independently in the field while collaborating with internal teams and technical support when needed.

Qualifications

• High school diploma or equivalent required.
• Technical school diploma, HVAC certification, or equivalent technical training preferred.
• EPA certification required, where applicable.
• Valid driver’s license with an acceptable driving record required.
• Additional state, local, trade, or customer-site certifications may be required based on assigned duties, work location, or applicable law.

Skills

• Strong knowledge of HVAC systems, chillers, refrigeration cycles, and related mechanical and electrical components.
• Strong troubleshooting and diagnostic abilities.
• Ability to read and interpret technical manuals, wiring diagrams, schematics, service bulletins, and equipment documentation.
• Ability to use hand tools, power tools, meters, gauges, diagnostic tools, and testing equipment safely and effectively.
• Ability to use computer systems, mobile applications, remote connection tools, and service software to complete documentation and access technical information.
• Strong understanding of safety procedures related to HVAC service, electrical work, refrigerants, tools, and customer site requirements.

Benefits

• Competitive compensation.
• Health, vision, dental benefits, STD & LTD from day one.
• 401(k) plan with up to 6% employer match.
• Training and professional development programs.
• Annual performance reviews and career advancement opportunities.
• A collaborative global environment with opportunities for growth.
• The opportunity to be part of a dynamic and growing business in a sustainable industry.

Essential Functions/Physical Requirements

• Frequently lift, carry, push, and/or pull materials, tools, parts, and equipment weighing up to 50 pounds; occasionally up to 75 pounds, with or without assistance.
• Stand and walk for extended periods, up to 8–12 hours per shift.
• Climb ladders, stairs, scaffolding, and ramps as needed.
• Reach above shoulder level and work at varying heights.
• Use hands and arms to grasp, handle, manipulate, and operate hand tools, power tools, diagnostic tools, and equipment.
• Perform repetitive hand, wrist, and arm motions along with push, pull, grab, pinch, and lift arms above the head.
• Maintain balance and coordination while working on uneven surfaces.
• Work in confined or restricted spaces when required.
• Work on or around HVAC equipment, mechanical rooms, rooftops, customer sites, and outdoor environments.
• Tolerate exposure to varying environmental conditions, including heat, cold, humidity, dust, noise, mechanical rooms, rooftops, and outdoor weather conditions.
• Maintain sufficient visual acuity to identify hazards, read labels, review technical documentation, and operate equipment safely.
• Maintain sufficient hearing ability to receive verbal instructions and respond to safety warnings.
• Perform physically demanding tasks for sustained periods consistent with assigned duties.
• Travel to customer sites and drive for work-related purposes as required.
• Participate in an on-call rotation for emergency service, as assigned.

Equal Employment Opportunity Statement

Smardt is an equal opportunity employer committed to fostering an inclusive and diverse workplace where all individuals are treated with dignity and respect. We do not discriminate based on race, color, religion, sex, including pregnancy, sexual orientation, and gender identity, national origin, age, disability, genetic information, military or veteran status, marital status, or any other characteristic protected by applicable federal, state, or local law. Smardt complies with all applicable U.S. laws, including the Americans with Disabilities Act and applicable state and local human rights laws. Reasonable accommodations may be made to enable individuals with disabilities to participate in the hiring process and perform the essential functions of the role. As part of our hiring process, Smardt conducts background checks in compliance with applicable laws. Please note that Smardt does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Services Agreement with an agency or recruiter, we will not consider or agree to payment of any referral compensation or recruiter fee.