Service Technician - Level I

About the Role

Buffalo Rock is an award-winning Pepsi and Keurig Dr Pepper bottler founded in Birmingham, AL more than 123 years ago. Buffalo Rock manages a leading beverage portfolio that includes several beloved global and regional brands. The Service Technician is a key member of the Franchise Support Team responsible for driving to customers, troubleshooting, repairs, maintaining, and installing all assigned customer-owned, company-owned, vending, and food service equipment.

Responsibilities

• Regular and timely attendance; work all hours necessary to ensure operations function, including nights, weekends, and holidays.
• Receive, implement, and complete service calls from Buffalo Rock customers.
• Make repairs, activate, and deactivate machines.
• Drive a company vehicle to complete job orders.
• Document job order completion, supplies used/needed, and maintain administrative records through BRC Technology.
• Maintain correct parts inventory on truck to service customer's equipment.
• Transport and return all used parts/components to the ME department to capture warranties/remanufacturing.
• Operate a handheld device to record daily activities.
• Assess safety within job situations and request assistance if needed.
• Maintain EPA compliance when dealing with refrigeration and related topics.
• Communicate effectively with Sales Department, Management, and Buffalo Rock’s customers.
• Work an on-call rotation schedule as determined by management.
• Transmit handheld data to server and park service vehicle in a secure/safe place while on and off duty.
• Attend and participate in all scheduled meetings as directed.
• Adhere to customer policies for vendors or suppliers, including business conduct, ethics, legal, delivery, and merchandising policies.
• Load/unload product during installation and repair of equipment as required.
• Report to work as scheduled in a clean work uniform.
• Keep vehicle clean, well-maintained, and in an orderly condition.
• Use all provided safety equipment and operate all equipment/vehicles safely.
• Exhibit high ethical and moral conduct while representing Buffalo Rock.
• Engage in continuous self-improvement through Buffalo Rock-provided training.
• Successfully complete assigned training curriculum, including online and facilitated training.
• Take reasonable precautions to protect the Company from damages, theft, or liabilities and ensure safety of employees, customers, and property.
• Embody Buffalo Rock’s Purpose: “Building brands through legendary service and remarkable people.”
• Live Buffalo Rock’s Core Values: committed to serving communities, customer success, integrity, continuous improvement, care for each other, and winning the day.

Requirements

• High School Diploma (or GED or High School Equivalence Certificate).
• Valid state driver’s license with a good driving record.
• Proficiency with personal handheld computers, handheld printers, and tools.

Qualifications by Level

Tech Level I

• High School Diploma or equivalent.
• Valid driver’s license with a good driving record.

Tech Level II

• Must meet qualifications for Tech Level I, plus:
• Graduate of a two-year trade school in Refrigeration, Small Appliance, Auto Mechanics, Electronics, or related courses or two years of on-the-job training in a related industry (e.g., refrigeration, plumbing, electrical components).
• Pass both written and hands-on tests for Tech Level II at 80% or higher.

Tech Level III

• Must meet qualifications for Tech Level II, plus:
• Refrigeration handling certification.
• Pass both written and hands-on tests for Tech Level III at 80% or higher.

Skills

• Mathematical Skills: Ability to apply mathematical operations to daily tasks and track parts inventory.
• Accuracy: Perform work accurately and thoroughly.
• Oral Communication: Communicate effectively with others using spoken word.
• Written Communication: Communicate clearly and concisely in writing.
• Detail Oriented: Pay attention to minute details of tasks.
• Honesty/Integrity: Be truthful and credible in the workplace.
• Initiative: Make decisions or take actions to solve problems or reach goals.
• Organized: Follow systematic methods to perform tasks.
• Self-Motivated: Internally driven to perform tasks to the best of one’s ability.
• Safety Awareness: Identify and correct conditions affecting employee safety.
• Energetic: Work at a sustained pace and produce quality work.
• Diversity Oriented: Work effectively with people regardless of age, gender, race, ethnicity, religion, or job type.

Work Environment

Working conditions include both indoor and outdoor environments where temperatures vary from extreme heat to extreme cold, and exposure to rain or snow for extended periods.

Physical Demands

• Stand: Frequently (33%-66% of the time).
• Walk: Frequently (33%-66% of the time).
• Sit: Not applicable.
• Manually Manipulate: Frequently (33%-66% of the time).
• Grasp: Frequently (33%-66% of the time).
• Reach Outward: Frequently (33%-66% of the time).
• Reach Above Shoulder: Frequently (33%-66% of the time).
• Speak: Constantly (more than 66% of the time).
• Climb: Occasionally (up to 33% of the time).
• Crawl: Occasionally (up to 33% of the time).
• Squat or Kneel: Frequently (33%-66% of the time).
• Bend: Frequently (33%-66% of the time).
• Lift/Carry:
  • 10 lbs. or less: Constantly (more than 66% of the time).
  • 11-20 lbs.: Constantly (more than 66% of the time).
  • 21-50 lbs.: Constantly (more than 66% of the time).
  • 51-100 lbs.: Occasionally (up to 33% of the time).
  • Over 100 lbs.: Occasionally (up to 33% of the time).
• Push/Pull:
  • 12 lbs. or less: Constantly (more than 66% of the time).
  • 13-25 lbs.: Constantly (more than 66% of the time).
  • 26-40 lbs.: Occasionally (up to 33% of the time).
  • 41-100 lbs.: Occasionally (up to 33% of the time).
• Other Physical Requirements: Vision, sense of balance, and ability to wear Personal Protective Equipment (PPE).