Service Technician Lead - Austin, TX

Key Responsibilities

• Leadership & Supervision
• Supervise, train, and mentor service technicians on filter replacement
• Conduct regular safety and performance meetings with service staff
• Cookordination with the Service Coordinator for route management and scheduling
• Cookordination Truck maintenance works to go in for service
• Ensure company equipment (ladders, drills, safety gear, test instruments) is properly maintained
• Customer & Account Management
• Conduct site surveys for new and existing customer facilities
• Communicate with customers and sales teams regarding changes, issues, or recommendations
• Make initial site contact and review work scope with customer representatives
• Provide timely service reports, deficiency notes, and feedback to management
• Field Service Work
• Install, replace, and inspect HVAC filters in air handling systems
• Troubleshoot and diagnose filtration issues in the field
• Maintain detailed service documentation, reports and AHU filter surveys
• Perform other duties as assigned such as warehouse assistance and filter deliveries
• Quality, Safety & Logistics
• Enforce OSHA, FDA, and company safety standards at all times
• Perform field quality control checks and risk mitigation reviews
• Cookordination with warehouse and inventory teams for materials and tools
• Maintain clean work areas and dispose of materials properly after service completion

Requirements

• HVAC technical Certification from accredited school
• Experience with hand tools
• Forklift driver experience is preferred
• OSHA 10 or above required
• 3+ years of experience in commercial HVAC
• Surveying
• Safety Training
• High School diploma
• Must have transportation to the branch
• Able to lift 25+ pounds as needed
• Experience working indoors and outdoors
• Experience driving 16ft box trucks
• Feel comfortable working with hand tools
• Valid driver’s license
• Clean driving record
• Must be able to pass a DOT Physical Examination
• Basic math skill is needed to be able to figure percentages and to verify figures.
• Must be able to communicate w/ customers and co workers

Qualifications

• Must be able to work in a warehouse environment that is partially indoors and partially outdoors
• Must be aware of people walking in front of oncoming forklift
• Safety glasses are required at all times to protect against dust and particles
• Closed toe shoes and long pants are required. Sleeveless shirts are prohibited in the warehouse and production areas
• Must be able to sit or stand for extended periods of time
• Must be able to stand and reach with hands and arms
• Must be able to climb ladders and stairs
• Must be able to withstand both hot and cold atmosphere depending on weather conditions
• Able to climb all types of ladders
• Not be afraid of heights

Benefits

AAF International is an Equal Opportunity Employer M/F/Disability/Veteran.

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender identity, national origin, citizenship, veteran status, uniform servicemember status, age, disability or any other legally recognized protected personal characteristics.