Service Technician Journeyman (Diesel)

JOB SUMMARY

The primary function of the Journeyman Service Technician is to perform superior quality repairs to customer equipment and make recommendations for further services as determined by the Technician during service.

DUTIES AND RESPONSIBILITIES

• Receives repair order assignments from Service Manager/Foreman.
• Follows instructions and executes work assignments in repair order thoroughly and efficiently.
• Maintains superior standard of workmanship in all services performed.
• Advises Shop Foreman of any recommended changes in services ordered by the customer.
• Determines if any further repairs or servicing should be recommended to the customer and communicates such recommendations to the Shop Foreman.
• Maintains a level of training and experience with specialized equipment, machinery, and servicing techniques necessary for superior servicing of the customer’s equipment.
• Attends training sessions as required by the Service Manager.
• Performs additional repairs as required when any piece of equipment is returned by customer because of Technician’s faulty workmanship.
• Maintain accurate work order records of work performed and time clocked on jobs.
• Follow warranty vendor guidelines while keeping the service desk informed. Ensure that all parts are properly marked, retained, and handled according to the vendors’ warranty requirements.
• Accept and represent the department in all assigned after hours call out situations, ensuring timely response, professional communication, and proper resolution of issues.
• Assist in developing apprentice technicians by providing guidance and on the job training as directed by the Service Manager/Foreman ensuring skill growth and adherence to department standards.

QUALIFICATIONS

• Ability to read, write, and comprehend English instructions and information.
• High school diploma or the equivalent.
• Five years of experience as a heavy-duty truck repair technician with an emphasis on engine repair.
• Working knowledge of all heavy truck repair methods.
• Ability to operate power and hand tools and other equipment safely.
• Working knowledge of P/C and Computers.
• Excellent organization and communication skills.
• Valid Commercial Driver's License preferred and good driving record.

BENEFITS

• Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
• Stability – Company is financially strong with an established base of customers and is well-positioned for continued expansion.
• History of Excellence – Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
• Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.

About the company

Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountain West and Mid-Atlantic regions.

An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.