Service Technician III

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. We must not repeat job title as heading. Must not include Job ID etc. Must preserve all substantive info, remove boilerplate (EEO, equal opportunity, etc). Also remove duplicated lines, navigation, cookie, legal, application instructions. The job description includes many sections: summary, responsibilities, essential duties, supervisory responsibilities, qualifications (education, experience, certificates, job-specific knowledge), competencies (technical and analytical skills, quality, quantity, attendance/punctuality, dependability, teamwork, safety, time management and communication skills), physical demands & work environment, hours of work. We need to map to headings: About the role (maybe summary), Responsibilities (essential duties), Requirements (qualifications?), Qualifications (maybe same as Requirements?), Skills (competencies), Benefits (none mentioned), Pay (none), Schedule (hours of work). Also maybe "Physical Demands & Work Environment" could be under a separate heading like "Working Conditions" but not in list; we could include under "Responsibilities"? Not appropriate. The instruction says use headings for those specific section names only if content exists. So we can include About the role (summary), Responsibilities (essential duties), Qualifications (education/experience etc), Skills (competencies), Schedule (hours of work). Possibly also "Physical Demands" could be under a heading like "Working Conditions" but not in allowed list; we could omit or maybe include under Responsibilities? Better to include a section "Physical Demands" only if allowed heading; not in list, so we should not create arbitrary headings. The instruction: "use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It says e.g., implying those are examples but we should stick to those? Likely we should only use those headings. So we can map content to those headings. If a section doesn't have content, we omit it. Thus: - About the role: summary paragraph about ITW Food Equipment Group and the role summary. - Responsibilities: essential duties and responsibilities (list). Could also include supervisory responsibilities (none). We'll list duties as

• . - Requirements: maybe education and experience? But we also have Qualifications heading. The list includes both Requirements and Qualifications as possible headings. We need to decide which to use. The posting has "Qualifications" section with subparts: Required Education And Work Experience, Desired Education/Experience, Certificates and Licenses, Job‑Specific Knowledge. Also there is "Competencies" which could be Skills. So we can put Qualifications heading for education/experience/certificates/job-specific knowledge. And Skills heading for competencies. - Requirements maybe could be used for something else like "Required Education And Work Experience"? But we already have Qualifications. To avoid duplication, we can use Qualifications for all qualification-related content, and maybe omit Requirements. Or we could split: Requirements = Required Education And Work Experience; Qualifications = Desired Education/Experience, Certificates, Job‑Specific Knowledge. But the instruction says prefer few substantive sections over many thin ones. So better to combine into Qualifications. Thus sections:

  About the role

  ... summary ...

  Responsibilities

  • ... each duty ...

  Qualifications

  maybe split into subheadings? Not allowed; only

  for section headings. Inside we can have

  and

  . We'll list required education/experience, desired, certificates, job-specific knowledge as
  items.

  Skills

  list competencies.

  Schedule

  hours of work info. We must not include Benefits, Pay if not present. We must preserve all substantive info: need to include details like lift up to 75 lbs, etc. That is physical demands; where to put? Could be under Responsibilities? Not really. Could be under Qualifications? Not. Could be under Skills? Not. Could be under About the role? Not. The instruction says we should preserve ALL substantive information; we cannot drop physical demands. But we don't have a heading for it. However we could include it under a heading like "Working Conditions" but not in allowed list. The instruction says use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). The "e.g." suggests those are examples, not an exhaustive list; we could add other headings if needed, as long as they are

  . The instruction: "use

  for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule)." It doesn't forbid other headings, just gives examples. So we can add a heading for Physical Demands & Work Environment. Similarly we could add "Hours of Work" as Schedule. So we can add headings as needed. Thus we will include: - About the role - Responsibilities - Qualifications - Skills - Physical Demands & Work Environment - Schedule (Hours of Work) We must not include headings with filler content. Now extract content. About the role: The first paragraph: "ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food services and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary." Then summary: "Summary Service/Repair Technician 3 possesses in depth knowledge and has demonstrated mechanical, electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Responsible for providing on-site support to Hobart Service customers that includes but is not limited to: installation and/or service of commercial food equipment. Routine work schedule including on-call, after-hours, holiday, and weekend on-site repair support." We can combine into About the role paragraph. Responsibilities: The "Essential Duties And Responsibilities For All Technician Levels" bullet list (though not formatted as list). We need to extract each duty: - Installs mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment and plans and leads more advanced installs as needed. - Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract and/or on time and material (i.e., T&M) basis. - Ability to interpret and follow schematic diagrams. - Demonstrate knowledge of sequence of operations for multiple operating modes. - Knowledge of state specific and federal regulations related to combustion emissions - Completes and documents preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment. - Implements and supports standard operating procedures outlined in Hobart Service safety manuals and programs. - Promotes branch and organization financial objectives by providing quality customer experience and generating leads. - Supports new product introduction. - Maintains current organization, industry, and equipment knowledge. - Responsible for assigned company assets including vehicle, tools, and inventory. - Follows the company's safe driving and other applicable policies. Also supervisory responsibilities: none. We'll list these as

  . Qualifications: includes: Required Education And Work Experience: High school diploma or GED and 4-7 years of food equipment service experience and/or 2-4 years of HVACR service experience Desired Education/Experience: Associates Degree or Vocational Certificate preferred. Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment is preferred. Certificates and Licenses: Position/Location dependent. Industry certification is highly desirable. Accredited Certified Technician (CFESA / NATE / Hobart) EPA Certification Job‑Specific Knowledge: Mechanical Aptitude – Demonstrates in depth knowledge of mechanical electrical, pneumatic, gas, and/or refrigeration (HVACR) aptitude with complex troubleshooting experience. Skilled in use of various tools and equipment (e.g. basic hand tools, reading and following service manuals, gauges, meters, etc.) Customer Service - Utilizes various interpersonal styles, communication methods, and problem-solving skills to positively assist and influence customers. Safety at Work – Observe and practice all safety and security procedures. (PPE, safety training, etc.) We'll combine into

  items. Skills (Competencies): list each competency with its bullet points. We need to capture all bullet points under each competency heading. Competencies sections: Technical and Analytical Skills - Ability to read and interpret standard service manuals, mechanical diagrams, sustains understanding of parts stocking and identification methods, practices, and procedures. - Understanding of basic math (addition, subtraction, multiplication, division, calculations of percentages, measurement conversions). - Compiles and summarizes data for supervisor and/or branch manager that will help him/her with creating customer-focused strategies for fostering relationships and sales (e.g., equipment leads, contract leads, water treatment order leads). - Basic knowledge of / working knowledge of Windows applications and Microsoft Office programs such as Word and Excel. Quality - Demonstrates accuracy and thoroughness. - Looks for ways to improve and promote quality. - Applies feedback to improve performance. - Monitors own work to ensure quality. Quantity - Meets productivity standards as set by Customer Facing Metrics (CFMs). - Completes work in timely manner. - Strives to increase productivity. - Works quickly. Attendance/Punctuality - Is consistently at work and on time. - Ensures work responsibilities are covered when absent. - Arrives at meetings and appointments on time. Dependability - Follows instructions, responds to management direction. - Takes responsibility for own actions. Teamwork - Balances team and individual responsibilities. - Exhibits objectivity and openness to others' views. - Gives and welcomes feedback. - Contributes to building a positive team spirit. - Puts success of team above own interests. - Able to build morale and group commitments to goals and objectives. - Supports everyone's efforts to succeed. - Recognizes accomplishments of other team members. - Keeps commitments. - Commits to extended hours of work when necessary to reach goals. - Completes tasks on time. Safety - Ability to read and understand safety guidelines of the business. - Ability to approach job responsibilities with an emphasis on safety, efficiency, and quality. - Performs periodic visual safety inspections of vehicle and equipment, reports vehicle and tool defects and takes them out of service until repairs are made or items replaced. - Demonstrates a comprehensive knowledge of company products and services. - Completes required safety training. Time Management and Communication Skills - Prioritizes regular workload, special tasks and concurrent projects, allocating time and resources to ensure that work is completed accurately and efficiently within established time frame. - Demonstrated ability to communicate orally with individuals from within and outside the organization. - Demonstrates crisis/conflict resolution skills. - Ability to self-motivate and take direction from senior technicians and management. - Thrives in multi-tasking environment and can adjust priorities quickly. We'll put each as
  • under
    . Physical Demands & Work Environment: extract: Physical Demands While performing the duties of this Job, the employee may: - Lift up to 75 lbs with or without assistance - Climb up to 10 ft with an A-frame ladder - Occasional roof access may be necessary through extension ladders or fixed ladders greater than 20 feet - Extensive walking 3