Service Technician III

ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food‑service and retail customers. The Service/Repair Technician 3 position provides on‑site support to Hobart Service customers, including installation and service of commercial food equipment, with a routine schedule that may include on‑call, after‑hours, holiday, and weekend repair work.

Responsibilities

• Install mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment; plan and lead advanced installations as needed.
• Maintain, diagnose, and repair mechanical, electrical, pneumatic, gas, and/or refrigeration commercial food equipment for customers on contract or time‑and‑material (T&M) basis.
• Interpret and follow schematic diagrams and understand sequence of operations for multiple operating modes.
• Apply knowledge of state‑specific and federal regulations related to combustion emissions.
• Complete and document preventative maintenance on mechanical, electrical, pneumatic, gas, and/or refrigeration equipment.
• Implement and support standard operating procedures outlined in Hobart Service safety manuals and programs.
• Promote branch and organization financial objectives by providing quality customer experience and generating leads.
• Support new product introduction and maintain current organization, industry, and equipment knowledge.
• Responsible for assigned company assets, including vehicle, tools, and inventory, and follow safe‑driving and other applicable policies.

Qualifications

• Education & Experience
  • High school diploma or GED.
  • 4–7 years of food‑equipment service experience and/or 2–4 years of HVACR service experience.
  • Commercial refrigeration experience preferred.
• Desired Education/Experience
  • Associate’s degree or vocational certificate preferred.
  • Experience installing, maintaining, troubleshooting, and repairing commercial cooking and/or refrigeration equipment preferred.
• Certificates & Licenses
  • Industry certification highly desirable (e.g., CFESA, NATE, Hobart Certified Technician).
  • EPA certification.
• Job‑Specific Knowledge
  • Mechanical aptitude with in‑depth knowledge of mechanical, electrical, pneumatic, gas, and/or refrigeration systems and complex troubleshooting.
  • Proficiency with hand tools, service manuals, gauges, meters, etc.
  • Strong customer‑service skills and effective communication.
  • Commitment to safety procedures, PPE, and safety training.

Competencies

• Technical and Analytical Skills – Read and interpret service manuals and mechanical diagrams; understand parts stocking and identification; basic math and data compilation for customer‑focused strategies.
• Quality – Demonstrates accuracy, seeks improvement, applies feedback, monitors own work.
• Quantity – Meets productivity standards, completes work timely, strives for efficiency.
• Attendance / Punctuality – Consistently on time, covers responsibilities when absent, arrives promptly to meetings and appointments.
• Dependability – Follows instructions, takes responsibility for actions.
• Teamwork – Balances team and individual duties, welcomes feedback, contributes to positive team spirit, supports colleagues.
• Safety – Reads safety guidelines, conducts visual safety inspections of vehicle and equipment, completes required safety training.
• Time Management & Communication – Prioritizes workload and concurrent projects, communicates effectively orally, resolves conflicts, self‑motivated, adapts to changing priorities.

Physical Demands & Work Environment

• Lift up to 75 lb (with or without assistance).
• Climb up to 10 ft using an A‑frame ladder; occasional roof access via extension or fixed ladders >20 ft.
• Extensive walking (3–5 miles/day) and driving (5–6 hours/day).
• Kneel, squat, bend, push/pull; work in tight/confined spaces.
• Operate motor vehicles, heavy equipment, machinery, and power tools.
• Work in office facilities and customer sites (commercial kitchens), with exposure to noise, heat, cold, slippery or wet conditions.
• Travel up to 50 % of the time.
• Hours: normal business hours with frequent/extended on‑call, nights, weekends, and holidays as needed.

Compensation

Hourly rate: $27.00 – $36.50, based on qualifications and experience.